Shannon Arthur
Rochester,NY
Summary
Highly adaptable professional with a positive attitude and ability to stay calm and nonjudgmental in any situation. Detail-driven when it comes to documenting and completing the required forms. Strong work ethic and effective communication skills.
Overview
6
6
years of professional experience
Work History
CPS Caseworker
Monroe County Department of Human Services
Rochester, NY
06.2023 - Current
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Provided written reports summarizing evidence collected during investigations.
- Coordinated referrals for mental health counseling, substance abuse treatment, and other community resources.
- Provided crisis intervention when necessary by responding quickly to initial reports or urgent requests from families.
Head Supervisor, Student Patrol
SUNY Brockport
Brockport, NY
09.2021 - 05.2023
- Worked directly with Brockport University Police to hire employees, manage employee training and scheduling, and provide security for all campus buildings and events.
Receptionist/ Tech Aid
St. Josephs Imaging
Baldwinsville, NY
06.2018 - 06.2022
- Facilitated radiology patients sign in procedure
- Collected past medical records through the hospital information system or database
Education
Bachelor of Science - Criminal Justice
SUNY Brockport
Brockport, NY05.2023
A.S. - Criminal Justice
Onondaga Community College
Syracuse, NY05.2021
Skills
- Interpersonal and written communication
- Reporting capabilities
- Interviewing skills
- Case Management
Timeline
CPS Caseworker
Monroe County Department of Human Services
06.2023 - Current
Head Supervisor, Student Patrol
SUNY Brockport
09.2021 - 05.2023
Receptionist/ Tech Aid
St. Josephs Imaging
06.2018 - 06.2022
Bachelor of Science - Criminal Justice
SUNY Brockport
A.S. - Criminal Justice
Onondaga Community College
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