Margarita Trevino
Edinburg
Summary
I am a compassionate worker known for high productivity and efficient task completion. In my previous jobs, I have specialized in client needs assessment, resource coordination, and case management planning. I excel in communication, empathy, and problem-solving to support clients effectively. I navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
27
27
years of professional experience
Work History
CPS Caseworker
Texas Department Of Family And Protective Services
Edinburg
02.2015 - 06.2025
- worked directly with families doing home visits where I would talk to all family members and was constantly assessing for safety
- referred the family to services and community resources to help strengthen the family and help achieve family preservation
- took appropriate action to ensure child safety including developing safety plans with the family or legal removal when there were no other options available and as approved by supervisor and program director
- prepared court reports, attended court hearings, and followed all rules from the Texas Family Code
- kept case files, documented all casework, turned in monthly reports, and actively participated in ongoing trainings and staffings with my supervisor and other superiors on a regular basis
Medical Transcriptionist
Transcription Specialists at Renaissance
Edinburg
04.2007 - 02.2015
- transcribed medical reports accurately using specialized software tools
- reviewed and edited documents for clarity and correctness
- provided training to new staff on transcription
Medical Biller
Lone Star
McAllen
07.2002 - 04.2007
- processed medical claims using billing software efficiently
- communicated with healthcare providers, attorneys, and insurance companies to resolve billing discrepancies
- input details into accounts and tracked payments
- provided training and support to new staff members regarding billing processes
Bank Teller
IBBS
McAllen
05.1998 - 07.2002
- handled cash deposits, withdrawals, and transfers daily for customers
- balanced cash drawer at the end of each shift accurately
- handled large sums of money with accuracy while maintaining appropriate levels of security
- provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- trained new workers at various different branches
Education
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley (UTPA)
Edinburg, TX05-2013
Skills
- Case management
- Safety assessment
- Crisis intervention
- Effective documentation skills
- Problem solving abilities
- Time management
- Effective communication
- Client engagement
- Adaptability and flexibility
- Ability to work with little supervision
- Ability to maintain relationships/communication with services providers and community resources
- Proficient in Word, Excel, PowerPoint, Outlook
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
CPS Caseworker
Texas Department Of Family And Protective Services
02.2015 - 06.2025
Medical Transcriptionist
Transcription Specialists at Renaissance
04.2007 - 02.2015
Medical Biller
Lone Star
07.2002 - 04.2007
Bank Teller
IBBS
05.1998 - 07.2002
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley (UTPA)
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