Naomi Quintero
McAllen,TX
Summary
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
9
9
years of professional experience
Work History
CPS Caseworker
DFPS
11.2021 - 03.2023
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Conducted home visits to assess living environment and provided appropriate referrals.
Detention Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
07.2021 - 11.2021
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Custome Care Representative
Maximus
08.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Teleperformance
08.2017 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Neo Green House of Salads
03.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist/Assistant
Ramirez Law Group
02.2015 - 09.2015
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Popeyes
02.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05-2021
Associate of Arts - Criminal Justice
South Texas College
McAllen, TX05-2018
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
Languages
Spanish
Native or Bilingual
Timeline
CPS Caseworker
DFPS
11.2021 - 03.2023
Detention Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
07.2021 - 11.2021
Custome Care Representative
Maximus
08.2020 - 07.2021
Customer Service Representative
Teleperformance
08.2017 - 09.2017
Cashier
Neo Green House of Salads
03.2017 - 07.2017
Receptionist/Assistant
Ramirez Law Group
02.2015 - 09.2015
Cashier
Popeyes
02.2014 - 02.2015
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
South Texas College
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