Lislien Naveda
Miami,FL
Summary
Compassionate Case Manager with a substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Competent employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Coordinator/ Case Manager
Gang Alternative
07.2024 - Current
- Coordinates benefits-related services for individuals, typically in healthcare, social services, or employee benefits settings.
- Help clients navigate complex benefits systems (health insurance, disability, retirement, etc.).
Act as a liaison between clients and benefit providers, helping to resolve any issues or challenges that may arise. - Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Pharmacy Technician
CVS Pharmacy
01.2021 - 08.2024
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted in training new employees on pharmacy procedures.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Coordinated verification and filling daily prescriptions in high-volume pharmacy environment.
Case Manager
Acuity International
11.2023 - 07.2024
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Developed individualized care plans with input from clients and their families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
Supervisor
Ross for Less
05.2018 - 11.2022
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
Auditor
Elizabeth Arden
02.2016 - 03.2017
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Prepared detailed audit workpapers for review by senior auditors.
Education
Master of Science - Forensic Psychology
Florida National University
Hialeah, FL08-2024
Bachelor of Science - Criminal Justice
Florida National University
Hialeah, FL08-2023
Skills
- Referral Coordination
- Operations Management
- Direct Patient Care
- Customer Relations
- Public Speaking
- Multitasking
- Community Resources
- Care Coordination
- Case Management
- Regulatory Compliance
- Chronic Disease Management
- Utilization review
- Community Outreach
- Discharge Planning
- Referral Coordination
Certification
- Pharmacy technician license.
- Security Clearance: T2 Moderate Risk Public Trust with ICE
Languages
Spanish
Native or Bilingual
Personal Information
Timeline
Benefits Coordinator/ Case Manager
Gang Alternative
07.2024 - Current
Case Manager
Acuity International
11.2023 - 07.2024
Pharmacy Technician
CVS Pharmacy
01.2021 - 08.2024
Supervisor
Ross for Less
05.2018 - 11.2022
Auditor
Elizabeth Arden
02.2016 - 03.2017
Master of Science - Forensic Psychology
Florida National University
Bachelor of Science - Criminal Justice
Florida National University
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