Lis Marie Santos Fernandez

• Patient Care Technician on Neuro Step Down Unit working part-time 12 -hour shifts on Thursday & Saturday from 7pm-7am.

• Can Handle Working in a fast-paced environment.
• Can handle taking care of 8-10 patients per shift.
• Assisted a range of patients from stroke to seizure patients alongside nurses.
• Completing my RQI training every 3 months required by my employer.
• Obtained my BLS.
• Assisted in patient monitoring and reporting vital signs to nursing staff.
• Maintained cleanliness and safety of patient care areas following health protocols.
• Collaborated with healthcare team to ensure efficient patient flow and care delivery.
• Provided direct patient support, assisting with daily living activities and mobility.
• Trained new staff on best practices in patient care techniques and safety measures.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
• Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
• Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
• Assisted nursing staff with medical procedures to support patient care plans.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Worked as a part-time Seasonal Beauty Advisor at Ulta Beauty, Friday- Saturday, working a total of 12-15 hours per week.
• Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
• Demonstrated product knowledge to educate clients on skincare and cosmetic application techniques.
• Assisted in inventory management, ensuring optimal stock levels of beauty products.
• Collaborated with team members to create an engaging shopping environment through effective merchandising.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Actively promoted store events and promotions to encourage customer participation and drive sales growth.
• Met sales goals, supporting organizational health through consistent and reliable service.

• Work as a part-time barista for 6-8 hours each day on Saturday through Wednesday.
• Work 20-30 hours each week.
• Get recognized for my fast and clean closing shifts and for my customer connect skills.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Promoted additional items with beverages, increasing store sales.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Used POS system to accurately enter orders and process payments.

• Worked as a part-time sales associate and front-end associate for 8 hours each day on Friday through Wednesday.
• Worked 30 hours per week.
• Earned awards for my good communication skills.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.