Madison Bauserman
Timberville,VA
Summary
Friendly and approachable, with natural ability to connect with people. Familiar with medical terminology and patient care protocols, bringing strong communication and organizational skills. Dedicated to improving patient satisfaction and ensuring positive healthcare experience. Hardworking Patient Care Representative bringing 3 years of experience in healthcare, epic and scheduling.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Sentara
09.2022 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Handled escalated issues with professionalism, ensuring timely resolutions for complex situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Broadway High School
Broadway, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Team development
- Documentation
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Friendly, positive attitude
Timeline
Patient Care Technician
Sentara
09.2022 - Current
High School Diploma -
Broadway High School
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