Lissa Moye

• Analyzed customer requirements, identified gaps between current and desired outcomes, and created solutions for improvement.
• Facilitated workshops to gather information from stakeholders regarding their needs and objectives.
• Developed system specifications documents based on client's requirements.
• Identified potential risks associated with proposed solutions and recommended mitigating strategies.
• Actively participated in meetings with customers to discuss requirements, design solutions and review progress.
• Coordinated user acceptance testing activities with stakeholders and project teams.
• Performed technical troubleshooting and provided resolution guidance when needed.
• Supported post-implementation activities such as bug fixes, enhancements, upgrades.
• Monitored system performance and user feedback to recommend improvements and enhancements.
• Facilitated user training sessions and workshops to ensure effective adoption of new systems and processes.

• Conducted regular S&OP meetings with stakeholders to discuss potential issues related to demand planning processes and procedures to balance supply and demand.
• Analyzed historical data, market trends, and customer feedback to create accurate short-term and long-term demand plans.
• Converted approximately 70% of demand to statistical forecasting by maintaining forecast parameters and historical consumption via the JDA tool to improve forecast accuracy by 20%.
• Collaborated with cross-functional teams, including marketing, sales, finance, and operations, to develop integrated demand plans that met organizational objectives.
• Set up metrics and KPIs for tracking the performance of the demand planning team.
• Globally led, trained, and coached demand planners and supply planners to assist in the demand planning process.
• Globally led the five-year demand planning process to develop a five-year demand plan to provide strategic demand visibility to support long-term capital investment projects.

Oversaw and executed comprehensive chemical supply chain projects that supported oil and gas industry client operations, as well as long-term strategic business planning across both domestic and international markets. Develop short-term and long-term supply planning strategies to meet OTD objectives.

Exercised expertise across technical leadership, supply and demand scheduling, and quality assurance (QA), leading to significant on-time delivery improvements.

Supervisor (2009–2012)

QA Coordinator, HPC/FCC Catalysts (2007–2009)

Lab Technician (1997–2007)