Lisselatt Pena
Hempstead,NY
Summary
Dynamic and safety-focused bus driver with extensive industry experience, recognized for a strong work ethic and commitment to passenger safety. Proven expertise in aircraft cleaning, efficiently maintaining and organizing interiors while applying cleaning solutions, restocking supplies, and ensuring a pristine environment. Dedicated customer service specialist adept at prioritizing and multitasking in fast-paced settings, with a track record of successfully resolving escalated customer support issues. Accomplished assistant store manager demonstrating exceptional leadership and operational management skills, fostering teamwork to achieve both personal and organizational goals while ensuring compliance with industry standards and regulations.
Overview
6
6
years of professional experience
Work History
Bus Operator
Transdev
Nassau, NY
12.2024 - Current
- Monitored and navigated bus routes while maintaining punctuality and safety standards.
- Conducted safe driving practices by strictly following traffic laws and company safety protocols.
- Guided passengers during boarding and disembarking, providing accurate information on routes and schedules.
- Analyzed vehicle conditions through regular inspections to pinpoint maintenance needs and report discrepancies.
BUS DRIVER
ABM Industries
Jamaica, NY
06.2024 - 11.2024
- Ensured passenger safety by adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to verify vehicle safety and maintenance standards.
- Conducted thorough assessments of vehicle systems to identify maintenance needs and enhance reliability.
- Utilized effective communication and customer service skills to manage and support diverse passenger needs efficiently.
LEAD CLEANER
Airways Cleaners Llc
Queens, NY
01.2023 - 05.2024
- Implemented systematic cleaning and sanitization protocols for aircraft kitchens, enhancing overall operational cleanliness.
- Coordinated quick maintenance activities to maintain aircraft movement and operational timelines.
- Managed scheduling, task assignments, and performance monitoring for cleaning team to optimize workflow and service delivery.
- Supervised, trained, and evaluated staff performance on a regular basis.
ASSISTANT STORE MANAGER
Pay O Matic Check Cashing
Brooklyn, New York
08.2020 - 01.2023
- Directed daily operational activities to maintain high levels of customer satisfaction and strict policy compliance.
- Conducted comprehensive training sessions to equip staff with effective sales strategies and accurate cash handling methods.
- Analyzed market trends to develop promotional strategies that fostered increased customer engagement and supported revenue objectives.
- Trained and mentored staff to enhance customer service and operational efficiency.
Education
Associate of Applied Business - Accounting And Finance
Nassau Community College
Garden City, NY08.2029
Skills
- Service-oriented mindset
- Concise written communication
- Quality evaluation management
- Staff coordination
- Licensed commercial driver
- Passenger assistance
- Passenger safety
- Safety compliance measures
- Airport management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bus Operator
Transdev
12.2024 - Current
BUS DRIVER
ABM Industries
06.2024 - 11.2024
LEAD CLEANER
Airways Cleaners Llc
01.2023 - 05.2024
ASSISTANT STORE MANAGER
Pay O Matic Check Cashing
08.2020 - 01.2023
Associate of Applied Business - Accounting And Finance
Nassau Community College