Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Sims

Anaheim,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

29
29
years of professional experience

Work History

Bus Operator

LACMTA
Los Angeles, United States
03.2003 - Current
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

CSR

Anacomp
Los Angeles, California
05.1993 - 01.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Data Entry

South Bay College of Business
Los Angeles, CA

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Build and Maintain a Website for a non profit organization
  • Creating a yearbook for a non profit organization
  • Non-Profit Organization Funding

Timeline

Bus Operator

LACMTA
03.2003 - Current

CSR

Anacomp
05.1993 - 01.2003

No Degree - Data Entry

South Bay College of Business

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Charlene Sims