Michele Mitchell-Seed
Midway Shuttle
Oak Park,IL
15
years of professional experience
Provided customer-facing support by applying active listening and conflict resolution, strengthening communication and problem-solving across transportation services.
Work History
Bus Operator
3 Years 9 Months- Ensure vehicle cleanliness and safety to provide a comfortable experience for all passengers.
- Deliver exceptional customer service, including assistance with luggage and support for passengers with disabilities.
- Communicate effectively with passengers about routes, schedules, and fare information, maintaining professionalism at all times.
- Compile comprehensive daily operational reports, highlighting any incidents and mechanical issues for management oversight.
Bus Operator
2 Years 2 Months- Ensured the safe transport and accessibility for passengers with disabilities, providing assistance with boarding, travel, and disembarking.
- Maintained adherence to traffic and safety regulations while operating the bus, contributing to a secure travel environment.
- Applied conflict resolution techniques to defuse challenging situations, fostering a positive atmosphere and earning commendations for customer service excellence.
- Conducted daily operations reporting, documenting incidents and mechanical issues, and collaborated with dispatchers to manage route changes and emergencies effectively.
Bus Operator
1 Year 6 Months- Operated public transportation vehicles in compliance with safety regulations, ensuring adherence to traffic laws and successful navigation of local routes.
- Managed onboard passenger interactions with professionalism, providing accurate information on fares, schedules, and route changes, while effectively handling fare transactions and emergency situations.
- Compiled and submitted comprehensive daily reports on operational incidents and mechanical issues, maintaining punctuality and contributing to the reliability of transportation services.
Operations Manager
4 Years 1 Month- Managed a team to ensure adherence to company policies, conducted performance evaluations, and devised improvement strategies to enhance operations efficiency.
- Oversaw inventory and supply chain management to ensure the accurate and timely delivery of products and services.
- Cultivated relationships with vendors and strengthened team communication, contributing to heightened customer satisfaction and streamlined internal processes.
Education
Bachelor of Science - Healthcare Leadership
Skills
Achieved accurate recordkeeping that improved operational efficiency.
Enhanced understanding of special needs
resulting in better support for individuals.
Maintained a clean driving record
promoting trust and reliability.
Executed thorough vehicle inspections
leading to increased safety.
Implemented safe driving practices
reducing accident rates.
Provided mobility support that improved client independence.
Developed strategic route planning that minimized travel time.
Fostered positive guest relations
enhancing overall satisfaction.
Ensured effective incident reporting
contributing to safety improvements.
Delivered outstanding customer service
resulting in high satisfaction ratings.
Utilized problem-solving abilities to resolve client issues swiftly.
Demonstrated active listening that strengthened team communication.
Applied critical thinking that led to innovative solutions.
Completed data entry tasks with precision
increasing accuracy.
Built strong customer relations that enhanced loyalty.
Facilitated problem resolution
improving operational flow.
Leveraged call center experience to enhance customer interactions.
Showcased computer proficiency
streamlining processes.
Communicated effectively
enhancing information transfer.
Maintained attention to detail that improved project outcomes.
Executed problem-solving strategies that yielded positive results.
Managed time effectively
leading to successful project completion.
Organized tasks efficiently
optimizing workflow.
Timeline
Bus Operator
Midway Shuttle
12.2022 - CurrentRead More
Bus Operator
CATCO O'Hare
03.2020 - 05.2022Read More
Bus Operator
CTA
07.2018 - 01.2020Read More
Operations Manager
Avis Budget Group/Chicago Transportation Group
02.2012 - 03.2016Read More
National Lewis University
Bachelor of Science from Healthcare Leadership
Read More