Regla Collazo
Miami,Fl
Summary
Demonstrated organizational skills and adaptability in high-pressure environments, consistently achieving positive outcomes in guest experiences.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Sunset Neurologocal Group
Miami, FL
07.2025 - Current
- Processed medical billing claims using advanced software systems to ensure timely reimbursements.
- Resolved discrepancies in billing statements through thorough investigation and collaboration with healthcare providers.
- Implemented new billing procedures that improved accuracy and reduced claim denials by streamlining workflows.
- Trained junior staff on best practices for coding and billing compliance, enhancing team performance and efficiency.
Insurance Verification Specialist / Fromt Desk
Jorge Serrat Md
Pembroke Pines, FL
06.2024 - 03.2025
- Verified patient insurance eligibility and benefits to ensure accurate billing processes.
- Collaborated with medical staff to resolve insurance-related inquiries and discrepancies.
- Utilized electronic health records systems to maintain up-to-date patient information.
- Educated patients on insurance coverage options and financial responsibilities.
Front Desk Receptionist / Medicla Assistant
Southern Most Footand Ankle
Miami, FL
03.2022 - 05.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record updates, maintaining accurate patient information and documentation.
- Trained new reception staff on office procedures and customer service best practices.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Amavita
Miami, FL
11.2021 - 02.2022
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
Front Desk Receptionist
Byan Health System
Miami, FL
05.2021 - 08.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Pulled and organized requested documentation.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
Customer Service Representative
Modivcare
College Park, GA
01.2020 - 05.2021
- Assist Customer With all Transportations Needs.
Sales Assistant Manager
Rent-A-Center
Miami, Florida
02.2018 - 03.2020
- Assist with Sales Schedule Deliveries.
- Verification Process.
- Employee Schedules.
Receptionist
Womans Health Center
Hialeah, Fl
12.2010 - 11.2017
- Answering Phones.
- Filing.
- Making Appointments.
- Assistant Patients.
- Check In/Out.
- Assisting Dr.
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Education
High School Diploma -
Miami Senior High School
Miami FL06.2018
Medical Assistant - Science
Everest
Hialeah, FL01.2011
Skills
- Achieved high client satisfaction through effective appointment confirmation strategies Enhanced team productivity by optimizing scheduling workflows Improved overall communication effectiveness, resulting in increased client engagement
- Facilitated effective planning sessions to align team objectives with organizational goals
- Leveraged language skills in English and Spanish to support cross-cultural interactions and improve customer relations
- Coordinated front office functions, including scheduling, communication, and client relations, to support organizational objectives
- Executed systematic recordkeeping practices to enhance data retrieval and reporting processes
- Managed cash handling procedures, maintaining integrity and security during all transactions
- Engaged in attentive listening to foster positive relationships and facilitate productive discussions
- Achieved improved team alignment through effective oral and written communication Enhanced stakeholder engagement by delivering impactful presentations and clear documentation Drove successful project outcomes through strategic communication initiatives
- Achieved high customer satisfaction ratings through proactive assistance and support Enhanced customer experience by implementing effective communication strategies Improved service efficiency by optimizing customer interaction protocols
- Managed logistics for meeting arrangements, including scheduling, venue selection, and resource allocation
- Achieved significant improvements in customer satisfaction through effective call routing management Enhanced operational efficiency by implementing innovative call distribution methods Drove initiatives that resulted in reduced call wait times and increased service quality
- Managed scheduling, correspondence, and documentation to ensure seamless office operations
- Facilitated effective communication through timely and accurate correspondence typing Improved document retrieval processes, enhancing overall operational efficiency Contributed to a cohesive work environment by supporting team communication initiatives
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Specialist
Sunset Neurologocal Group
07.2025 - Current
Insurance Verification Specialist / Fromt Desk
Jorge Serrat Md
06.2024 - 03.2025
Front Desk Receptionist / Medicla Assistant
Southern Most Footand Ankle
03.2022 - 05.2024
Front Desk Receptionist
Amavita
11.2021 - 02.2022
Front Desk Receptionist
Byan Health System
05.2021 - 08.2021
Customer Service Representative
Modivcare
01.2020 - 05.2021
Sales Assistant Manager
Rent-A-Center
02.2018 - 03.2020
Receptionist
Womans Health Center
12.2010 - 11.2017
High School Diploma -
Miami Senior High School
Medical Assistant - Science
Everest