Lisset Ramos
Monrovia,CA
Summary
HR and operations professional supporting onboarding, offboarding and payroll. Builds positive relationships with employees and management, coordinates training for new hires, and maintains schedules. Supports day-to-day operations through clear, timely communication with employees and management.
Overview
8
8
years of professional experience
Work History
Human Resources Manager
Sunlight Hospitality
10.2024 - Current
- Oversaw onboarding, offboarding, and personnel file maintenance to keep employee records current.
- Created job postings for open roles and maintained accurate applicant tracking system records.
- Coordinated training plans for new hires and temporary staff to support smooth team integration.
- Developed positive relationships with employees, peers and management.
- Administered payroll for all staff through payroll and HR systems with accuracy and consistency.
- Created and maintained staff schedules to support labor coverage needs.
- Implemented safety protocols to maintain a safe working environment.
- Coordinated daily operations activities and assigned tasks to staff members.
Activities Coordinator
Ivy Park at San Marino
San Gabriel, California
06.2023 - 10.2024
- Planned and coordinated various daily social and recreational activities for senior residents to promote mental stimulation and physical well-being
- Developed personalized activity programs based on residents' interests, abilities, and cognitive levels to enhance residents' social connections and overall quality of life
- Collaborated with staff and volunteers to develop and implement creative programming for all Memory Care residents
Front Desk Associate
Best Western Pasadena Inn
Pasadena, CA
11.2018 - 06.2023
- Checked-in and checked-out guests efficiently, processing payments and providing accurate information about hotel amenities and services
- Collaborated with staff members to coordinate seamless guest services and resolve any customer concerns or issues
- Efficiently managed a high volume of phone calls, emails, and inquiries at the front desk, ensuring timely and accurate responses
Skills
- Talent acquisition
- Relationship building and employee retention
- Payroll management
- Operations management
- Policy compliance and development
- SOP creation
- Conflict resolution
References
- Sunlight Hospitality - Robert Cortez - (626) 676- 4417
- Ivy Park - Kimberly - (626) 267-4222
Timeline
Human Resources Manager
Sunlight Hospitality
10.2024 - Current
Activities Coordinator
Ivy Park at San Marino
06.2023 - 10.2024
Front Desk Associate
Best Western Pasadena Inn
11.2018 - 06.2023