Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Lisset Santamarina

MIAMI

Summary

My objective is to completely exceed the expectations of my employer, customers, and colleagues. I have acquired the knowledge and experience that I need to assure that I could become a very important asset in the profitability of any organization or company; going the extra mile and always being willing to learn and apply what I have learned has and will always be the ethos for what I stand.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Human Resources V.P

National Airport Services / National Air Charters

General Manager – Human Resources

National Airport Services
04.2023 - 06.2023
  • Payroll.

Legal Assistant – Office

The Law Office of Lowell J. Kuvin
04.2022 - 04.2023
  • Customer service in person and over the phone as well as electronic communications.
  • Billing / Clio / Invoices / Payments
  • Coordinate Depositions, Subpoena, conference calls, meetings between clients and attorneys.
  • Create and issue Demand letters following Florida Statutes.
  • Research / spreadsheets / filing / payments / check issuance / deposits.
  • Translate / Interpreter Spanish to English verbally and in writing

Cargo/ Security Manager- Human Resources

National Airport Services / National Air Charters
01.2021 - 04.2022
  • Miami International Airport / Opa-locka Airport
  • Payroll
  • Audits-Miami Dade County
  • Office Work/Customer Service
  • Hiring Process

MIAMI DADE COUNTY AVIATION DEPARTMENT
03.2014 - 01.2021
  • Credentialing Department- Airport Operations Specialist
  • Immigration and CBP (US Custom and Border Protection)
  • Customer Service Representative in person and over the phone
  • Managed all audits for all companies in Miami International Airport
  • Fingerprinted all employees working at the Airport (including employees with disabilities)
  • Worked with TSA (Transportation Security Administration) making sure all procedures were followed following the guidelines.
  • Background Checks
  • Collection of fees / Invoices / E-mails
  • ID/Credentials Issuance to employees working for all companies at Miami International Airport.
  • Filling / Front Desk.

AIRPORT TICKET DESK AGENT

Virgin Atlantic Airways/Swissport USA
06.2007 - 03.2014
  • Provide outstanding customer service.
  • Assist passengers with the purchase of tickets, and changes and fare construction.
  • Certified to work with domestic and international fares.
  • Assist in case of disruption with rebooking.
  • In charge of revenue collection
  • In charge of assessing fees and additional collection of fares enforcing procedures
  • Flight Control and preparation
  • Clear understanding of International Travel Documentation Requirements
  • Ticketing (Certified in England. Training provided by Virgin Atlantic) I was the only one that passed the training out of 8 employees.

PASSENGER SERVICE AGENT

Santa Barbara Airlines/Swissport USA
01.2005 - 01.2007
  • Provide Outstanding Customer Service and complaint resolution.
  • Assist passengers to enjoy a seamless travel experience.
  • Assist with check-in/gate/boarding/weight and balance of the aircraft etc.
  • In charge of the lost and found department
  • Security due to the nature of the job
  • Serve as a mentor for other agents, not necessarily new hires.
  • I needed to be informed and cross trained in every new procedure and position involved with airport ground procedures (Control, Baggage, Check-in, Gates, Emergency Procedures, Airline Disruption, and Passengers with Disabilities, Dangerous Goods, Aviation Security and Resilience etc.)

PASSENGER SERVICE AGENT

Iberia Airlines/Swissport USA
01.2000 - 01.2005
  • Senior reservations agent
  • Provide Outstanding Customer Service and complaint resolution.
  • Assist passengers to enjoy a seamless travel experience.
  • Assist with check-in/gate/boarding/weight and aircraft balance, etc.
  • In charge of the lost and found department
  • Security due to the nature of the job
  • Assist passengers by following TSA regulations and other regulatory bodies’ policies.

Education

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MIAMI DADE COLLEGE
08.2025

Certificate - Human Resources Management Certificate Program

UNIVERSITY OF MIAMI
11.2023

associate degree - undefined

MIAMI DADE COMMUNITY COLLEGE

SCIENCE STUDIES

UNIVERSITY OF HAVANA
01.1998

College - undefined

JESUS MENENDEZ
01.1997

High School Diploma - undefined

RAUL GOMEZ GARCIA SENIOR HIGH

Skills

  • Fluent in English and Spanish
  • Domestic/international ticket sales agent and fare calculator
  • Ability to work using Saver/Shares and learn any other computer system easily
  • Ability to work in many types of settings (office, counter, booth, etc) and ability to multitask without affecting the quality of the work
  • Proficient with computers and Microsoft Office, internet, and MAC
  • Strong educational level
  • Exceptional Customer Service Level
  • Extensive knowledge in the aviation/travel industry

Certification

  • Domestic and international ticketing
  • UK Border Patrol Orientation 2009/2011/2013
  • Security and resilience
  • Dangerous Goods
  • Disability Training
  • Certificate of Completion –Emergent Literacy for VPK Instructors
  • Certificate of completion – Computer Technology for childcare professionals-5 hours in-service training
  • Infant Toddler Development Specialist training / Module 1 / 15 hours of training
  • Infant toddler developmental Specialist/ Module 2 /teaming and systems in early intervention/ 20 hours of training
  • Infant toddler developmental specialist / Module 3 / Observation and Assessment / 15 hours
  • Infant toddler developmental specialist / Module 4 / Curriculum for infants and toddlers with special needs /24 hours
  • Infant toddler developmental specialist / Module 5 / Partnerships and alliances with families and the community/ 20 hours
  • Infant toddler developmental specialist / Module 6 / Interventions for medically complex and/or intensive special needs/ 24 hours
  • Orientation training modules/Module 1 / Introduction to Early steps/4 hours
  • Orientation training modules / Module 2 / Early steps service delivery systems/ Delivering Services in the routines and daily activities of young children and their families / 6 hours.
  • Director’s Credential
  • CDA
  • Valid DL
  • Human Resources Management Certificate

Section name

  • Dear Employer:
  • In response to the available position in your organization, I am enclosing a resume for your review. Please consider this letter as my formal application presenting my background, education, and experience.
  • I possess extensive experience in the customer service/training/aviation field as well as Management and Human resources. I have considerable experience in dealing with customers and solving problems following the process and procedures I am taught.
  • I would also like to remark my fluent proficiency in two languages: English and Spanish which I am sure will contribute to the profitability of my employer.
  • May I arrange an interview to further discuss my qualifications? I am available for an interview at a mutually convenient time.
  • Thank you for your time and consideration.
  • Sincerely
  • Lisset Santamarina

Timeline

General Manager – Human Resources

National Airport Services
04.2023 - 06.2023

Legal Assistant – Office

The Law Office of Lowell J. Kuvin
04.2022 - 04.2023

Cargo/ Security Manager- Human Resources

National Airport Services / National Air Charters
01.2021 - 04.2022

MIAMI DADE COUNTY AVIATION DEPARTMENT
03.2014 - 01.2021

AIRPORT TICKET DESK AGENT

Virgin Atlantic Airways/Swissport USA
06.2007 - 03.2014

PASSENGER SERVICE AGENT

Santa Barbara Airlines/Swissport USA
01.2005 - 01.2007

PASSENGER SERVICE AGENT

Iberia Airlines/Swissport USA
01.2000 - 01.2005

Human Resources V.P

National Airport Services / National Air Charters

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MIAMI DADE COLLEGE

Certificate - Human Resources Management Certificate Program

UNIVERSITY OF MIAMI

associate degree - undefined

MIAMI DADE COMMUNITY COLLEGE

SCIENCE STUDIES

UNIVERSITY OF HAVANA

College - undefined

JESUS MENENDEZ

High School Diploma - undefined

RAUL GOMEZ GARCIA SENIOR HIGH