Lisset Terrero
Louisville,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Burlington Coat Factory
09.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
Caregiver, Special Needs
Housing Association
09.2015 - 04.2023
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for special needs individuals by providing personalized care and attention.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain calm, supportive environment for special needs individuals.
- Offered support to assist with supervising special needs individuals in home.
Education
High School Diploma -
Panchito Gomez Toro High School Holguin Cuba
Holguin Cuba 08.1993
Skills
- Patience and understanding
- Feeding Assistance
- Wheelchair Transfers
- Transportation Assistance
- Emotional Support
- Social Skills Development
- Autism Spectrum Knowledge
- Seizure Management
- Intellectual Disability Awareness
- Meal Preparation
- Behavior Management
- Life Skills Training
- Activity Planning
- Fast Learner
- Attentive to People
- Meal Planning and Preparation
- Caring Companionship
- Personal Care Aide
- Bedside Care
- Personal Care Worker
- Care Planning
- Personal Care Aide (PCA)
- Diet and Nutrition
- Client Records Management
- Blood Glucose Monitoring
- First Aid Certification
- Patient Ambulation
- Emergency Response
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Burlington Coat Factory
09.2023 - Current
Caregiver, Special Needs
Housing Association
09.2015 - 04.2023
High School Diploma -
Panchito Gomez Toro High School Holguin Cuba