Lisseth Yanez
Union City,NJ
Summary
I leverage strong problem-solving skills and attention to detail to enhance patient experiences and ensure efficient operations. Bilingual proficiency further enriches my ability to connect with diverse patients.
Overview
6
6
years of professional experience
Work History
Patient Support Specialist
Abra Dental
Secaucus, NJ
02.2024 - Current
- Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently.
- Assisted in scheduling appointments, ensuring optimal patient flow and minimal wait times.
- Educated patients on dental procedures and post-treatment care, enhancing understanding and compliance.
- Collaborated with dental staff to streamline communication between front office and clinical teams.
- Skilled at working independently and collaboratively in a team environment.
- Educated patients on pre-authorization procedures, improving understanding of insurance policies and processes.
- Provided compassionate support to patients and families during the authorization process, addressing concerns and offering reassurance as needed.
Pharmacy Technician
CVS Pharmacy
Union City, NJ
02.2021 - 02.2024
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations and standards.
- Assisted customers in locating over-the-counter medications, providing exceptional service and support.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply availability.
- Operated pharmacy software for prescription management, enhancing efficiency in processing workflows.
- Educated patients on proper medication usage and potential side effects, promoting safe practices.
- Collaborated with pharmacists to verify medication accuracy and resolve discrepancies promptly.
- Trained new technicians on operational procedures, fostering a knowledgeable team environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Cashier
ShopRite
North Bergen, NJ
08.2019 - 04.2021
- Operated cash register efficiently during peak hours to ensure smooth customer transactions.
- Assisted customers with product inquiries, providing exceptional service and enhancing shopping experience.
- Maintained accurate cash handling procedures to minimize discrepancies and ensure financial integrity.
- Collaborated with team members to restock merchandise, ensuring optimal store presentation and availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Union City High School
Union City, NJ06.2019
Skills
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
- Appointment scheduling
- Data entry proficiency
- Patient satisfaction
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Bilingual proficiency
Timeline
Patient Support Specialist
Abra Dental
02.2024 - Current
Pharmacy Technician
CVS Pharmacy
02.2021 - 02.2024
Cashier
ShopRite
08.2019 - 04.2021
High School Diploma -
Union City High School