Lissett Collado
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Excels at identifying client needs and concerns to improve engagement strategizes and overall service.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Access Physical Therapy & Wellness
01.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Processed payments using check and credit/debit cards, maintaining accurate records of transactions.
Student Radiologic Technologist
Lincoln Hospital Center
09.2019 - 08.2020
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
Student Radiologic Technologist
Montefiore Medical Center
02.2019 - 08.2019
- Applied and positioned patients and manipulated equipment to take images following set parameters.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Education
Associate of Applied Science - Radiologic Technology
Hostos Community College of The City University of New York
The Bronx, NY05.2020
Skills
- Logging call information
- Answering questions
- Complaint resolution
- Customer service optimization
- Documentation and reporting
- Multitasking Abilities
- Benefits Explanations
- EMR Systems
- Attention to Detail
- Medical History Documentation
- Medical Data Collection
- Patient Flow Coordination
Languages
Spanish
Timeline
Patient Coordinator
Access Physical Therapy & Wellness
01.2023 - Current
Student Radiologic Technologist
Lincoln Hospital Center
09.2019 - 08.2020
Student Radiologic Technologist
Montefiore Medical Center
02.2019 - 08.2019
Associate of Applied Science - Radiologic Technology
Hostos Community College of The City University of New York
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