LISSETTE DORSEY
SAINT PETERSBURG,FLORIDA
Summary
Efficient Authorization Specialist known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in medical coding, insurance verification, and regulatory compliance that ensure smooth authorization processes. Excel in communication, problem-solving, and time management which facilitate effective collaboration with healthcare providers and insurance companies.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
Authorization and billing manager
Advanced Imaging LLC
Seminole, Florida
07.2025 - Current
- Oversaw imaging billing operations for Advanced Imaging LLC patient accounts, ensuring timely and accurate processing.
- Verified claims for accuracy across radiology and diagnostic service charges, contributing to reduced errors.
- Addressed denials and reworked rejected claims with payers, facilitating faster resolutions and improved cash flow.
Front Desk Receptionist /Prior Authorization Specialist
Central Neurology
Saint Petersburg, FL
03.2024 - 07.2025
- Managed patient scheduling to optimize appointment flow and maintain high patient satisfaction.
- Coordinated with medical staff to enhance communication and elevate service delivery.
- Handled patient inquiries and resolved issues promptly to improve overall clinic experience.
- Maintain accurate records and data entry, supporting operational efficiency.
- Implement feedback mechanisms to continuously improve front desk operations.
Verifications/Authorizations
Central Imaging Open Mri
Saint Petersburg, FL
02.2023 - 03.2024
- Verified and authorized patient information, ensuring compliance and accuracy.
- Streamlined processes to enhance efficiency and reduce verification time.
- Collaborated with team to resolve authorization issues, improving patient satisfaction.
- Utilized analytical skills to identify discrepancies, ensuring data integrity.
- Achieved measurable improvements in verification speed and accuracy.
Verifications/Authorizations
Pinellas Medical Associates
Saint Petersburg, FL
10.2020 - 08.2022
- Verified insurance and authorized treatments, improving process efficiency.
- Handled incoming calls, enhancing patient communication and satisfaction.
- Authorized medications and therapies, ensuring timely patient care.
Pharmacy Technician
CVS Health
Saint Petersburg, FL
07.2019 - 07.2020
- Assisted pharmacists in processing prescriptions, improving efficiency and customer satisfaction.
- Managed inventory, reducing medication shortages through proactive stock monitoring.
- Educated patients on medication use, enhancing adherence and health outcomes.
- Collaborated with healthcare professionals, ensuring accurate and timely prescription delivery.
- Managed medication dispensing, ensuring accuracy and patient safety. Implemented inventory tracking system, reducing stock discrepancies and enhancing efficiency.
Beauty Team Member
Target
Glenwood Springs, CO
03.2018 - 01.2019
- Managed inventory and maintained cleanliness, enhancing customer experience and satisfaction.
- Answered customer inquiries, increasing engagement and fostering brand loyalty.
- Organized product displays, improving visibility and boosting sales.
- Distributed product samples, enhancing customer knowledge and driving interest.
- Collaborated with team to learn about new products, ensuring up-to-date customer information.
Clinical Technician
Eye institute of west Florida
Saint Petersburg, FL
09.2016 - 08.2017
- Assisted in patient care and diagnostics, ensuring efficient clinical operations.
- Facilitated communication between medical staff and patients, enhancing service quality.
- Utilized technical skills to support ophthalmologists, improving patient outcomes.
- Managed medical equipment and supplies, maintaining optimal clinic functionality.
Hostess/Server/Cashier
Boathouse kitchen and bar
St Petersburg Beach, FL
08.2015 - 09.2016
- Greeted and seated guests efficiently, enhancing customer satisfaction and table turnover.
- Managed cash transactions accurately, ensuring balanced daily cash flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints swiftly, maintaining a positive dining experience.
- Contributed to a cohesive team environment, improving overall service quality.
Education
High School Diploma -
Boca Ciega High School
Skills
- Visual fields, OCTs, Scheduling, Sales, Customer Service, Insurance Verification, Medical Office, Pharmacy Technician
- Cash Handling, Cash Register, iOS, Data Collection, ICD-10, EMR Systems, Medical Imaging, Typing, Basic Math, Analysis
- Windows
- Medical billing
- Claims adjudication
- Denial management
- Prior authorization
Certification
Pharmacy Technician Certification
Personal Information
- Title: Front Desk Receptionist
- Driving License: Driver's License
Timeline
Authorization and billing manager
Advanced Imaging LLC
07.2025 - Current
Front Desk Receptionist /Prior Authorization Specialist
Central Neurology
03.2024 - 07.2025
Verifications/Authorizations
Central Imaging Open Mri
02.2023 - 03.2024
Verifications/Authorizations
Pinellas Medical Associates
10.2020 - 08.2022
Pharmacy Technician
CVS Health
07.2019 - 07.2020
Beauty Team Member
Target
03.2018 - 01.2019
Clinical Technician
Eye institute of west Florida
09.2016 - 08.2017
Hostess/Server/Cashier
Boathouse kitchen and bar
08.2015 - 09.2016
High School Diploma -
Boca Ciega High School