Lissette Garcia
Allentown,PA
Summary
Accomplished Pharmacy Technician with a proven track record at Valley Discount Pharmacy, excelling in workflow optimization and team collaboration. Demonstrated expertise in medication dispensing and adherence to HIPAA compliance, significantly enhancing pharmacy efficiency. Skilled in problem-solving and fostering patient confidentiality, contributing to a secure and productive environment. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Valley Discount Pharmacy
Allentown, PA
11.2019 - Current
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Review and interpret physician orders and patient medical records to determine the necessity and accuracy of prior authorization requests.
- Monitor and track the status of submitted Prior authorization following uo as necessary to resolve or issues.
Pharmacy Technician/ Cashier
Cedar Crest Pharmacy
09.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Cashier
Rite Aid Pharmacy
09.2012 - 09.2013
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
Education
High School Diploma -
Overbrook Senior High School
Pine Hill, NJ06.2009
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- FDA Drug Safety Guidelines
- HIPAA Compliance
- Insurance Billing
- Pharmacy Ethics
- HIPAA
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
Valley Discount Pharmacy
11.2019 - Current
Pharmacy Technician/ Cashier
Cedar Crest Pharmacy
09.2013 - 09.2016
Cashier
Rite Aid Pharmacy
09.2012 - 09.2013
High School Diploma -
Overbrook Senior High School
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