Lissette Gomez
New York
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction.
Collaborative team player who can adapt to changing needs and consistently deliver results through efficient and empathetic service.
Known for reliability and proactive commitment to achieving customer and organizational goals while actively pursuing career advancement opportunities.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Broadway GYN Clinic
03.2024 - Current
- Verified patients’ insurance information per visit to ensure eligibility and accuracy.
- Collected co-payments for numerous patients per appointment.
- Clean instruments.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assist the Doctor during procedures by passing equipment, organizing, and collecting specimens, and directing/assisting the patients with pre-procedure instructions.
- Call 25-40 patients daily to schedule, reschedule, and confirm upcoming appointments.
- Send necessary medical records to insurance companies for coverage and authorization of medical procedures and appointments.
- Work and collaborate with staff members to organize schedules and time off.
- Assist patients and family members to resolve issues with medical information, billing, and doctor’s visits.
- Register and collect accurate and updated information for new and returning patients.
Front Desk Assistant
Cardiovascular Consultant of New York
06.2023 - 03.2024
- Answered and directed incoming calls, and assisted patients with appointment, insurance, and registration information.
- Worked in collaboration with the HR department to organize interviews by scheduling candidates' appointments.
- Informed and implemented digital check-in systems for patients to reduce wait times.
- Assisted with duties in numerous areas of the clinic when there were limited staff members.
- Cleaned, stored, and organized instruments used during a variety of procedures.
- Assisted the doctor with patients by directing them to each room, providing them with products, and supplies before exams/procedures.
- Cleaned clinic areas numerous times a day to maintain a clean and sanitized environment.
Education
High School Diploma -
Inwood Academy for Leadership
New York, NY06.2023
Skills
- Bilingual/ Fluent in Spanish and English
- Proficiency in Microsoft, PowerPoint, and Excel
- Proficient in Tebra Software
- Patient Registration
- Medical Terminology
- Communication
- Multifaceted
- Team player
- client support expertise
- Adaptable to new information
- Empathetic listening
- Effective solutions development
Timeline
Assistant Manager
Broadway GYN Clinic
03.2024 - Current
Front Desk Assistant
Cardiovascular Consultant of New York
06.2023 - 03.2024
High School Diploma -
Inwood Academy for Leadership
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