CAROLYN NUNEZ
BRONX,NY
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction. Collaborative team player who can adapt to changing needs and consistently deliver results through efficient and empathetic service. Known for reliability and proactive commitment to achieving customer and organizational goals while actively pursuing career advancement opportunities.
Overview
6
6
years of professional experience
Work History
Medical Office Secretary
Broadway Manhattan Medical Office (GYN)
07.2023 - 04.2025
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Pharmacy Customer Service Representative
Leroy's Pharmacy
04.2019 - 07.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
Education
High School Diploma -
Evander Childs High School
The Bronx, NY01.2023
Skills
- Client support expertise
- Visual problem-solving
- Clear verbal and written communication
- Stock control
- Effective solutions development
- Computer Literacy
- Strong organizational abilities
- Empathetic listening
- Detail-oriented focus
- Collaborative teamwork
- Self-reliance
- Adaptable to new information
- Upholding confidentiality standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Secretary
Broadway Manhattan Medical Office (GYN)
07.2023 - 04.2025
Pharmacy Customer Service Representative
Leroy's Pharmacy
04.2019 - 07.2023
High School Diploma -
Evander Childs High School
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