Lissette Gonzalez

• Generated workload of an average of 20+ for the receivers through a computer software to meticulously minimize discrepancies and increase productivity.

• Systematically adjusted errors made by receivers or clerks and analyzed inserted data to reduce potential errors made in receiving.
• Logged information received from truck drivers to a shared spreadsheet to keep record of their load.
• Assigned workload to unloaders via radio
• Monitored emails and kept constant communication with customers to inform them of any extra work done or issues encountered with their load.
• Billed and closed orders to complete a received status.
• Scan and file 50+ original copies to keep record of incoming loads.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Assisted put-away drivers in creating tasks on there put-away orders for them to be able to have designated locations to every individual pallet.
• Registered work done on loads in spreadsheets using excel and word.
• Inspected the quantities of work loads who have been received with discrepancies according to packing slips sent from customers.
• Manually wrote up a packing slip from received orders from loads that did not provide one.
• Trained new hires and ensured they learned the correct way to complete the inbound office duties.

• Assisted the customer with requested shoe and clothing size from the back room.
• Processed payments and handled online purchases requests at the register.
• Gathered merchandise from the store to fulfill online orders at a rapid pace to ship at estimated delivery times.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintained up-to-date knowledge of clothing and sneaker trends for informed decision-making during client interactions.
• Conducted conversations to educate customers on rewards, benefits, and free shipping advantages.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prioritized helping customers over completing other routine tasks in store.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Consistently met or exceeded performance goals set by management regarding productivity times.
• Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
• Reduced product damage by performing routine forklift maintenance and safety checks.
• Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
• Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
• Used the RF Scanner to systematically log the movement of an average 150+ pallets.

• Transported goods between warehouse locations according to shipment and storage needs.
• Assisted with training new employees on reach truck operation and best practices in warehouse settings.
• Utilized a RF scanner to scan an average of 120+ pallets into designated areas.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

• Maneuvered a reach truck and transported pallets from the dock into a designated area in the rack assigned by a RF Scanner.
• Safely transported valuable goods while adhering to safety protocols and procedures.
• Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
• Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
• Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Observed machine operations to verify quality and conformity of palletized pallets, stepping in to resolve issues promptly and avoid costly production errors.

• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Stocked up inventory when needed.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked in a cold environment in long periods of time to ensure the cooler was filled with a variety of drinks.

• Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
• Established a contamination free environment by ensuring to wear a hairnet and avoiding any artificial extensions of any sort.
• Worked different stations to provide optimal coverage and meet production goals.
• Consistently lifted boxes on to a conveyer and/or removed boxes out of the conveyer to palletize.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Kept refrigerators filled to ensure a full selection of drinkers to our customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Assisted inside the kitchen with preparing togo orders or/ and dine in orders.
• Maintained containers filled with variety of toppings by cutting up vegetables throughout the day.
• Prepped meals in the start of shift or as needed to ensure fresh quality.