Lissette Gonzalez
Flushing,NY
Summary
Proven leader and effective communicator, adept at problem-solving and fostering team collaboration. At Blaze Pizza, I spearheaded training initiatives, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and conflict resolution, I consistently drove progress towards departmental goals, ensuring a safe and engaging environment for both staff and customers.
Overview
2
2
years of professional experience
Work History
Shift Leader
Blaze Pizza
Fresh Meadows, NY
11.2023 - Current
- Train new employees and delegated daily tasks and responsibilities.
- Take orders, prepare and cook great pizzas that are in line with company standards
- Maintain a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhance customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assist managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Create lively fun guest interactions
Team Member
Blaze Pizza
Fresh Meadows, NY
09.2022 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Served each guest courteously, quickly and efficiently with a sincere positive, pleasant and enthusiastic attitude
- Operate cash register using correct tools and procedures
Education
High School Diploma -
The High School of Art & Design
New York, NY06.2023
Skills
- Positive Attitude
- Cash Handling
- Problem-Solving
- Excellent Communication Skills
- Decision-making capabilities
- Collaboration
- Team Leadership
Timeline
Shift Leader
Blaze Pizza
11.2023 - Current
Team Member
Blaze Pizza
09.2022 - 11.2023
High School Diploma -
The High School of Art & Design