Lissette Joza
Staten Island,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Adept at being valuable member of any team through dedication and skill. Seeking Assistant Project Manager position where outstanding expertise will be utilized and contribute to company's continued success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admin & Compliance Coordinator
CAD3 Construction & Development
Brooklyn, NY
04.2023 - 08.2024
- Communicated effectively with clients, contractors, architects, engineers.
- Managed multiple projects simultaneously while meeting deadlines set by the management team.
- Maintained accurate records and logs of project data.
- Ensured that all required permits were obtained prior to commencing work.
- Provided administrative support to the project manager as needed.
- Coordinated with vendors and suppliers to ensure timely delivery of construction materials.
- Enforced compliance with local building codes and regulations.
Manager
GG General Contractor INC.
Bronx, NY
02.2014 - 02.2023
- Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
Manager
On the Rocks Wine & Liquors
Brooklyn, NY
04.2021 - 01.2023
- Managed multiple online platforms and inventory tracking system to better service online customers.
- Communicated with sales representatives on a weekly basis to schedule tastings and store events.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed and assigned delivery routes to drivers for online orders.
- Placed orders for new products and communicated regularly with suppliers regarding product availability or quality issues.
IRS Bilingual Representative
Internal Revenue Service, IRS
Jacksonville , FL
09.2011 - 03.2012
- Answered tax related questions through phone interaction in a dynamic call center environment.
- Made determinations and used sound judgment to resolve taxpayer disputes and delinquency issues.
- Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
- Secured, analyzed and protected sensitive personal and financial information.
- Developed, analyzed and evaluated information involving the research of computerized records by accessing multiple online/database systems.
Debt Collector
CBCS National
Jacksonville, FL
01.2010 - 01.2011
- Recovered an average of $30,000 monthly on unpaid account with over the phone payments.
- Developed technical knowledge to add, change and delete information in file screens.
- . Memorized action codes and in general mastered the collection system to effectively work the debts assigned.
- Showed debtor/patients how to pay their debts in full within timely manner.
- Used verbal skills and communication techniques to set up payment plans to straighten out their credit report.
Education
BBA - Business Administration And Management
Empire State College
Saratoga Springs, NY01.2019
Skills
- Documentation and Reporting
- Permitting
- Scheduling and Coordinating
- Customer Relationship Management
- Subcontractor Management
- Project Documentation
- OSHA safety requirements
Certification
- Turner School of Construction Management (TSCM 2015)
- New York 75- Hour Sales Person Qualifying Course
Languages
Spanish
Professional
Timeline
Admin & Compliance Coordinator
CAD3 Construction & Development
04.2023 - 08.2024
Manager
On the Rocks Wine & Liquors
04.2021 - 01.2023
Manager
GG General Contractor INC.
02.2014 - 02.2023
IRS Bilingual Representative
Internal Revenue Service, IRS
09.2011 - 03.2012
Debt Collector
CBCS National
01.2010 - 01.2011
BBA - Business Administration And Management
Empire State College
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