Lissette Lopez
Gardena,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Global Planning
The Walt Disney Company
Burbank, CA
05.2022 - Current
- Create, monitor and maintain content plans including generating timelines, validating milestones, and assessing risks for the Physical media line of business
- Work with Product Management to plan content by disc image (video file, audio file, subtitles, bonus content, menus) for physical SKUs
- Maintain clear communication between Studio Operations, Product Management, Distribution Operations, global licensees and vendors
- Oversee and partner with the authoring vendors to manage bit budgets to balance quality and cost controls
- Facilitate the collection and delivery of assets to vendors and licensees
- Partner with Publicity to plan, create the manufacturing and delivery of physical awards screeners
- Exception queue management for content titles that will be managed off-plan
- Manage weekly and ad-hoc reporting
Bill of Material Specialist
20th Century Fox Films/The Walt Disney Company
Culver City, CA
05.2016 - 05.2022
- Reduced and controlled company expenses by increasing accuracy and reducing the number of errors on Bill of Material entries.
- Collaborated with the Marketing team and Warehouse team to ensure product accuracy.
- Created and maintained Master Data and Bills of Materials in JD Edwards Operating System.
- Encouraged and improved cross-departmental internal communication.
- Collaborated with warehouse personnel to manage storage space for incoming goods.
- Reviewed Item master specs for accuracy and set up New Release, Re-promotions, and Catalog materials.
- Create service entries and manual entries of all service PO invoices.
- Updating Item Master attributes to facilitate correct PO pricing and invoicing.
Customer Service Representative
2G Digital Post
Burbank, CA
08.2015 - 05.2016
- Managed high-level accounts such as Netflix, Sony Pictures Entertainment, X-Box, & Amazon
- Coordinated all areas of digital and physical asset servicing for EST/VOD/PPV/SVOD.
- Prioritized multiple requests both urgent and long-term, and worked closely with subtitling houses for needed localized language files.
- Monitored and entered all purchase orders from clients into 2Gs proprietary AS/400 system.
Level 6 Associate
In-N-Out Burger
Los Angeles, CA
08.2008 - 08.2015
- Mastered high standards of customer service during high-volume, fast-paced operations.
- Promoted 5 times and awarded a "Quality Certified" certificate by senior management.
- Cross-trained co-workers diligently on all company policies and procedures.
- Resolved complaints promptly and professionally.
- Followed procedures for safe food preparation, assemble, and presentation.
Education
Bachelor of Arts - Sociology
Cal State University of Dominguez Hills
Carson, CA05-2015
Skills
- Microsoft Office
- Data Input
- Project Management
- Feasibility Reviews
- Vendor Relations
- Highly Analytical with strong decision-making skills
- Skilled collaborator
- Rapid and adaptive
- Affective cross-functional communicator
- Solutions oriented professional
- High achiever
- SAP Knowledge
Timeline
Global Planning
The Walt Disney Company
05.2022 - Current
Bill of Material Specialist
20th Century Fox Films/The Walt Disney Company
05.2016 - 05.2022
Customer Service Representative
2G Digital Post
08.2015 - 05.2016
Level 6 Associate
In-N-Out Burger
08.2008 - 08.2015
Bachelor of Arts - Sociology
Cal State University of Dominguez Hills