LISSETTE PENA-CARDE
Delray Beach,Fl
Summary
Energetic Dental Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Hardworking, educated and willing to go extra mile to complete tasks. Successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Dental Receptionist and Dentals Assistant
Whole Dental Design
01.2019 - Current
- Keeping up with production for each Doctor and hygienist
- Ensuring treatment is paid for at the time of appointment
- Making sure proper treatment is scheduled
- Keeping communication with assistants and Doctors regarding patients
- Keeping track of all lab cases and receiving them in appropriate patients charts
- Presenting treatment plans for new patients
- Scheduling patients at appropriate times
- Forms and medical histories are in the system prior to the patient being seen
- Confirming and or rescheduling patients
- Verifying insurance and collecting any balances
- Keeping a good relationship patients to provide a comfortable and welcoming atmosphere
- Being attentive to the Doctors treatment options to insure proper adjustments are being made.
Server
Duffy's Sports Grill
01.2017 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science -
Florida Atlantic University
Boca Raton, FL2024
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2018
Skills
- Knowledgeable in Aloha POS system, Edge, Denticon, and Dentrix
- Microsoft Office: Word, PowerPoint, and Excel
- Serve Customers
- Screening Processes
- Collect Payments
- Account Management
- Customer Needs Assessments
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist and Dentals Assistant
Whole Dental Design
01.2019 - Current
Server
Duffy's Sports Grill
01.2017 - 01.2020
Bachelor of Science -
Florida Atlantic University
Associate of Arts -
Palm Beach State College
Similar Profiles
Marten IeshoMarten Iesho
Dental Nurse at Northern Dental DesignDental Nurse at Northern Dental Design
Nathan KimNathan Kim
Customer Service at Essence Dental DesignCustomer Service at Essence Dental Design
Chen Yi LeeChen Yi Lee
Dental Technician at Cosmetic Dental DesignDental Technician at Cosmetic Dental Design
Bryce JonesBryce Jones
COO of Women's Hormone Wellness at Dr. Cathy Swain JonesCOO of Women's Hormone Wellness at Dr. Cathy Swain Jones
Melinda PeacockMelinda Peacock
Patient Access Representative at Orthopedic Center of Palm Beach CountyPatient Access Representative at Orthopedic Center of Palm Beach County