Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lissette Perez

Henderson,TX

Summary

Highly adaptable and dedicated to giving excellent customer service, with a strong background in being a leader in whichever role I am in.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Advocate

ElevatePFS
07.2024 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Screen patient for Disability or Medicaid and help with filling out applications.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
  • Educated patients and families on healthcare options and financial support resources.

General Manager

Alejo's Hut LLC
09.2020 - 05.2024
  • Maintained budgets and optimized expenses
  • Managed scheduling staff weekly according to restaurant needs
  • Ensuring staff follow health and safety regulations
  • Daily food inventory was made
  • Inspected kitchen for food preparation, quality, and service
  • Trained staff for the proper procedures to be done during employment
  • Greeted customers providing friendly welcoming customer service

Patient Support Representative/ Medical Billing Specialist

Wellness Pointe
11.2018 - 08.2020
  • Protected patients rights by maintaining confidentiality of personal and financial information and followed guidelines for HIPPA regulations
  • Assist patients through registration
  • Maintained patient accounts and records by entering into the computer system
  • Verifying insurance coverage and eligibility
  • Preparing required forms for patient or family member to sign
  • Collecting co-pays and deposits from patients
  • Following up with patients when payment lapses occur

Education

Educational Diploma -

Henderson High School
Henderson, TX
06.2015

Skills

  • Cooperative working relationship
  • Organizational skills
  • Attention to detail
  • Problem solving
  • Multitasking
  • Leadership
  • Flexibility
  • Customer Service
  • Proactive problem-solving
  • Resource utilization

Certification

Texas Food Manager

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Patient Advocate

ElevatePFS
07.2024 - Current

General Manager

Alejo's Hut LLC
09.2020 - 05.2024

Patient Support Representative/ Medical Billing Specialist

Wellness Pointe
11.2018 - 08.2020

Educational Diploma -

Henderson High School

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Lissette Perez