Lissette Perez
Henderson,TX
Summary
Highly adaptable and dedicated to giving excellent customer service, with a strong background in being a leader in whichever role I am in.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Advocate
ElevatePFS
07.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Screen patient for Disability or Medicaid and help with filling out applications.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Educated patients and families on healthcare options and financial support resources.
General Manager
Alejo's Hut LLC
09.2020 - 05.2024
- Maintained budgets and optimized expenses
- Managed scheduling staff weekly according to restaurant needs
- Ensuring staff follow health and safety regulations
- Daily food inventory was made
- Inspected kitchen for food preparation, quality, and service
- Trained staff for the proper procedures to be done during employment
- Greeted customers providing friendly welcoming customer service
Patient Support Representative/ Medical Billing Specialist
Wellness Pointe
11.2018 - 08.2020
- Protected patients rights by maintaining confidentiality of personal and financial information and followed guidelines for HIPPA regulations
- Assist patients through registration
- Maintained patient accounts and records by entering into the computer system
- Verifying insurance coverage and eligibility
- Preparing required forms for patient or family member to sign
- Collecting co-pays and deposits from patients
- Following up with patients when payment lapses occur
Education
Educational Diploma -
Henderson High School
Henderson, TX06.2015
Skills
- Cooperative working relationship
- Organizational skills
- Attention to detail
- Problem solving
- Multitasking
- Leadership
- Flexibility
- Customer Service
- Proactive problem-solving
- Resource utilization
Certification
Texas Food Manager
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Advocate
ElevatePFS
07.2024 - Current
General Manager
Alejo's Hut LLC
09.2020 - 05.2024
Patient Support Representative/ Medical Billing Specialist
Wellness Pointe
11.2018 - 08.2020
Educational Diploma -
Henderson High School