LISSETTE RODRIGUEZ
Summary
Highly skilled Patient Representative with extensive experience in scheduling, insurance verification, and bilingual patient coordination, primarily at Mount Sinai Cardiology. Excelled in enhancing patient satisfaction and streamlining administrative processes. Demonstrates exceptional customer service and multitasking abilities, ensuring efficient and accurate support across multiple cardiology practices.
Overview
17
17
years of professional experience
Work History
Patient Representative III
Mount Sinai Cardiology
Miami, USA
07.2021 - Current
- Managed scheduling for cardiology patients, including new patient appointments, athlete assessments, echocardiograms, stress tests, and other cardiac procedures
- Promptly answered and directed incoming calls to appropriate departments, ensuring efficiency and patient satisfaction
- Accurately input patient demographic and insurance information into the system
- Verified insurance details, processed referrals and authorizations, and ensured all necessary documentation was completed
- Prepared and reconciled daily receipts, journals, and deposits, maintaining accurate financial records
- Assembled and submitted physician superbill batches for billing purposes
Patient Coordinator
Columbia Doctors Cardiology
Manhattan, USA
01.2018 - 06.2021
- Coordinated scheduling for cardiology patients, including diagnostic tests and procedures
- Verified insurance eligibility and benefits prior to appointments, ensuring proper documentation and payment collection
- Provided front desk coverage, including patient check-in and check-out
- Managed patient communications via voicemail and email, ensuring timely responses to inquiries and emergency callbacks
- Performed administrative tasks as assigned by practice management
Administrative Assistant to Multiple Specialty Practices
Columbia University Medical Center - Department of Ophthalmology
Manhattan, USA
01.2010 - 01.2018
- Scheduled patient appointments and surgeries for physicians across various specialties
- Managed front desk operations, assisting over 200 patients daily
- Triaged voicemail and email communications, ensuring timely follow-ups and responses
Medical Assistant
Eye Physicians of Central Florida Ophthalmology
Orlando, USA
01.2008 - 12.2008
- Performed administrative tasks, including answering phones, verifying insurance eligibility, scheduling appointments, and maintaining medical records for a high-volume cataract surgery and pediatric ophthalmology practice
Education
Certificate - Medical Administration
Community College of Rhode Island
01.2006
Certified Nursing Assistant (CNA) -
Providence, RI01.1993
GED -
Central High School
Providence, RI01.1993
Skills
- Scheduling and patient coordination
- Insurance verification and billing
- Bilingual: English, Spanish
- Customer service excellence
- Administrative support and multitasking
- Recordkeeping
- Clinical data entry
- Registration process management
Timeline
Patient Representative III
Mount Sinai Cardiology
07.2021 - Current
Patient Coordinator
Columbia Doctors Cardiology
01.2018 - 06.2021
Administrative Assistant to Multiple Specialty Practices
Columbia University Medical Center - Department of Ophthalmology
01.2010 - 01.2018
Medical Assistant
Eye Physicians of Central Florida Ophthalmology
01.2008 - 12.2008
Certificate - Medical Administration
Community College of Rhode Island
Certified Nursing Assistant (CNA) -
GED -
Central High School
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