Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lissette Roman

New York,NY

Summary

Dedicated to driving the goals of customer-centric companies by utilizing strong interpersonal skills. Proven track record of effectively communicating with clients and colleagues to enhance customer satisfaction and experience. Passionate about delivering exceptional service and fostering long-lasting relationships with customers. Committed to exceeding expectations and supporting the success of a company dedicated to prioritizing customer needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Shift Leader

Five Guys
02.2023 - Current
  • Supervised daily operations to ensure efficiency and adherence to food safety standards.
  • Coached team members in enhancing customer service skills.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
  • Enhanced efficiency of workflows to boost service speed during peak hours.

Manager

Gellert Global Hospitality Corp.
01.2007 - 08.2021
  • Directed a team of 12 to 15 employees, ensuring efficient operations.
  • Optimize sales performance based on seasonal variations.
  • Welcomed customers and provided service.
  • Maintained sufficient inventory throughout the shift by regularly checking and refilling supplies.
  • Ensures front-of-house cleanliness and sanitation.
  • Ensure adherence to food handling, safety, and sanitation standards during food preparation.
  • Ensure cleanliness and grooming align with company guidelines.
  • Demonstrated enthusiasm and positivity in completing all responsibilities.
  • Maintained a friendly and optimistic approach while addressing customer needs.

Education

GED - undefined

Skills

  • Team management
  • Employee training
  • Mentoring
  • Compliance management
  • Costumer service

Certification

Serve safe

Health dept certification

Languages

Spanish
Native or Bilingual

Timeline

Senior Shift Leader

Five Guys
02.2023 - Current

Manager

Gellert Global Hospitality Corp.
01.2007 - 08.2021

GED - undefined

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Lissette Roman