LISSETTE TENA

• Coordinated patient care schedules to enhance service delivery efficiency.
• Managed documentation processes to ensure compliance with healthcare regulations.
• Developed and maintained effective communication channels among interdisciplinary teams.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Processed bi-weekly payroll for 200–3,500 employees with a strong focus on accuracy, compliance, and data integrity.
• Reviewed and audited timekeeping records, identified discrepancies, and ensured timely corrections to maintain payroll accuracy.
• Implemented new payroll software systems, improving efficiency, reporting capabilities, and reducing manual workload.
• Coordinated payroll aspects of employee onboarding and benefits enrollment to enhance the new hire experience.
• Trained and mentored staff on payroll procedures, developing materials that improved knowledge retention and reduced processing errors.
• Analyzed payroll data to identify trends and provide insights supporting management decisions.
• Ensured compliance with federal and state regulations, collaborated with auditors, and maintained confidentiality of sensitive employee data.
• Managed year-end payroll processes including W-2 distribution and reconciliations to ensure IRS compliance.
• Partnered with HR to maintain accurate employee records and facilitated seamless integration with payroll systems.

• Proactively identified and resolved scheduling gaps to ensure consistent service coverage

•Mediated caregiver-client conflicts to maintain positive and professional relationships
•Addressed family concerns and complaints with empathy and effective communication
•Maintained a calm, professional demeanor in high-pressure and sensitive situations
•Implemented solutions to prevent recurring scheduling and service issues

• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Assisted in managing documentation from department of health for unemployment benefits applications. Supported representation in hearings to promote employee claims and strengthen organizational advocacy efforts.
• Led initiatives to improve incident reporting by aides, resulting in streamlined claims processing. Cultivated strong relationships with insurance providers to expedite aides' return to work. Oversaw follow-up procedures on medical clearances, significantly enhancing workforce readiness.
• Achieved a more efficient disability form process, significantly enhancing support for employees dealing with surgery or illness. Improved processing efficiency through timely submissions of employer sections to insurance. Strengthened communication with aides, leading to precise tracking and follow-up.
• Achieved timely notifications from aides concerning pregnancies, enhancing communication flow. Streamlined insurance claim submissions, resulting in improved efficiency. Established effective tracking and follow-up systems for all aides involved, ensuring accountability and responsiveness.

• Coordinated recruitment processes, improving candidate experience and streamlining workflow.
• Managed onboarding programs, ensuring compliance with policies and enhancing new hire integration.
• Developed employee training materials, increasing knowledge retention and engagement among staff.
• Facilitated performance review processes, promoting constructive feedback and development plans for employees.
• Implemented HRIS solutions, optimizing data management and reporting capabilities for payroll and benefits administration.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.