Lissette Tenesaca

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company application and helping in any problems, improving overall user experience.
• Networked with local community and businesses to promote financial services.
• Increased daily sales by upselling banking products and financial services to customers.
• Shared details regarding financial products and services with clients.

• Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
• Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
• Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.

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• Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
• Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
• Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.