Lissette Trejo Inoa
Lawrenceville,GA
Summary
Detail-oriented Administrative Assistant and Operations Support Professional with experience in schedule coordination, record maintenance, and daily office operations. Expertise in calendar management, meeting coordination, compliance documentation, and Microsoft Office Suite. Strong ability to manage multiple priorities, maintain confidentiality, and support cross-functional teams.
Overview
15
15
years of professional experience
Work History
Administrative & Customer Support Operations
Independent Contractor
01.2024 - 04.2026
- Coordinated scheduling, appointments, and daily operations, maintaining organized records and documentation to enhance workflow efficiency.
- Provide bilingual customer support through professional phone, email, and in-person communication.
- Resolved customer inquiries and followed up on service-related issues, ensuring timely resolutions and improved customer satisfaction.
- Manage administrative documentation, reporting, and workflow tracking with strong attention to detail.
- Maintain confidential information and ensure accurate data entry and record keeping.
- Utilize Microsoft Office applications and technology platforms to support daily business operations.
- Supported calendar management and communication coordination, facilitating seamless administrative processes in a fast-paced environment.
Operations & Logistics Coordinator
Apache Industrial Services
01.2018 - 12.2023
- Coordinated operational processes, vendor communications, and documentation management to streamline administrative support.
- Coordinated shipping and receiving for industrial service materials and equipment.
- Managed communications with vendors, clients, and stakeholders to resolve issues and ensure timely service delivery.
- Scheduled deliveries with vendors and site supervisors across project locations.
- Monitored inventory levels for specific job sites to ensure adequate supply availability. for Apache field crews and job site supplies.
- Maintained accurate records through high-volume data entry and reporting, ensuring effective workflow tracking.
- Utilized Microsoft Excel and software applications to organize data and support decision-making.
- Supported process improvements and administrative projects that enhanced overall efficiency and accuracy.
Assistant Manager
Victoria's Secret
01.2013 - 11.2016
- Delivered exceptional bilingual customer service in a high-volume retail environment.
- Coordinated scheduling, inventory management, team support, and daily operations to ensure smooth functioning of retail environment.
- Addressed customer concerns promptly, contributing to high levels of customer satisfaction.
Retail Sales Associate
La Senza
04.2011 - 12.2012
- Assisted customers with lingerie sizing and style selection at La Senza.
- Merchandised displays following La Senza brand standards and promotions.
- Operated POS register for sales, returns, and payment processing.
- Assisted customers with inquiries, supported sales through product knowledge, managed inventory levels, and executed merchandising strategies.
Education
Bachelor's Degree - Social Communication
Universidad Catolica Santo Domingo (UCSD)
Skills
- Administrative Support
- Documentation Management
- Records Management
- Data Entry
- Microsoft Excel Reporting
- Microsoft Office Suite
- Calendar Management
- Meeting Coordination
- Meeting Scheduling
- Onboarding Support
- Vendor Relations
- Regulatory Compliance
- Customer Service Excellence
- Telephone and email support
- Bilingual Communication
- Attention to Detail
- Administrative Coordination
- Office Administration
Personal Information
Title: Administrative Assistant | Administrative Support
Languages
Bilingual (English & Spanish)
EDUCATION
- Google Project Management Professional Certificate
- Customer Service Fundamentals – Coursera
- Public Speaking Course – Otto Rivera Institute
Timeline
Administrative & Customer Support Operations
Independent Contractor
01.2024 - 04.2026
Operations & Logistics Coordinator
Apache Industrial Services
01.2018 - 12.2023
Assistant Manager
Victoria's Secret
01.2013 - 11.2016
Retail Sales Associate
La Senza
04.2011 - 12.2012
Bachelor's Degree - Social Communication
Universidad Catolica Santo Domingo (UCSD)