Lissette A. Cisneros

- Provides user support for DIA's Community Coordination Office (CCO), Future Capabilities Branch, with duties including but not limited to:

• Development of bespoke software marketing collateral, encompassing training sessions, working groups, focus groups, and surveys.
• Tracking and analysis of user engagement trends to inform future reporting.
• Management of classified communication channels through efficient maintenance of pertinent user email distro lists.
• Assists in product development for project deliverables.
• Filled a need for an ISSO position, utilizing Xacta to get projects through the DIA's A&A/RMF process.

• Implementation, troubleshooting, and maintenance of IT Systems
• IT system infrastructure and process management
• Provides problem identification, diagnosis, and incident resolution

• Performs touch labor/troubleshooting and repair of workstation, printer, VTC, and VOIP issues.
• Maintains databases IT hardware including but not limited to workstations, VOIP phones, printers, servers, and VTC endpoints; Avaya, Cisco, HP & Dell.
• Administration and maintenance of voice, video, and data communication networks.
• Ensures compliance with NRO security policies and procedures.
• Team lead in charge of installations and rotations of workstations as part of ongoing special projects.
• Telecommunications closet maintenance, networking, and rerouting

• Configured hardware, devices, and software to set up work stations for employees.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Walked individuals through basic troubleshooting tasks.
• Used ticketing systems to manage and process support actions and requests.

• Receives, correlates, and analyzes security alerts and incidents from various intelligence sources to establish context and compiles information for further action by security, law enforcement , and/or counterintelligence authorities and then forward alerts to the ISOC Response Branch for security action.
• Processes, tracks, and monitors security-related Insider Threat (InT) triggers for the Continuous Evaluation program on behalf of the Department of the Navy. Review, interpret, and analyze anomalous incidents to identify behavior potentially indicative of Insider Threats.
• Maintained spreadsheets of pertinent user information and data to be processed into JPAS, DISS, and CATS.

INC-E Operator/ SIGINT reporter onboard USS Kearsarge: (NOS: B540, NEC: 9150)

• Operates cryptologic systems installed on U.S Naval Combatants, in order to provide cryptologic combat support to warfare commanders.
• Operated signals collection equipment, systems, and antennas for analysis in essential elements of information provided to national consumers during a 6-month deployment.
• Drafted time sensitive SIGINT reports in accordance to USSID guidelines and policy.
• Conducted RF operations, to include HF/VHF/UHF Electronic Support, Electronic Attack, direction finding using specialized equipment and programs.
• Computer based analysis techniques, advanced modulation, multiplexing techniques, fine grain analysis and coding theory to acquire, display, and demodulate high data rate communications.