Lissette M. Serrano-Lopez
Sr Program Manager
Winter Haven,FL
Summary
Experienced program manager specializing in project management, operations and supplier quality. Proven history of enhancing manufacturing processes and leading successful product launches. Strong skills in cross-functional collaboration and problem-solving
Overview
17
17
years of professional experience
4
4
Certificates
Work History
Operations Manager
Squeaky Services
Cottage Grove, MN
09.2024 - 06.2025
- Led day-to-day commercial operations, ensuring efficient coordination of client communications, employee activities, and project workflows.
- Improved billing and payroll systems (QuickBooks, ADP), by
implementing automated invoicing cycles, improved payment tracking, and reduced financial discrepancies. - Oversaw contract administration: deployed standardized templates, digital approval tracking, and automated customer renewal alerts.
- Developed and launched structured follow-up systems for clients and internal teams, improving service consistency, and strengthening long-term client relationships.
- Handled end-to-end client onboarding, issue resolution, and experience feedback loops, ensuring high satisfaction and retention.
- Maintained compliance by managing employee onboarding documents, time tracking, and leave approvals, while coordinating device and tech support.
- Ensured thorough recordkeeping across platforms—documenting project notes, client preferences, metrics, and internal communications.
- Built and maintained operational KPI dashboards for leadership, aligning performance metrics with strategic goals, and enabling data-driven decisions.
- Championed continuous improvement by identifying process
inefficiencies, introducing corrective systems, and fostering a culture of accountability, and operational excellence.
Senior Program Manager
Synchron
Brooklyn, NY
05.2022 - 09.2024
- Developed and maintained comprehensive Gantt charts to track supplier builds and key project milestones; ensured alignment with development and core team timelines.
- Managed supplier-related components of R&D dashboards, reporting weekly on supply chain risks, resource constraints, and technical issues.
- Led supplier readiness planning for DV builds, creating detailed documentation and timelines to ensure stakeholder alignment and timely execution.
- Owned supplier-related SOPs, approved supplier lists, and ensured compliance with quality requirements across DCT, DVT, validation, and commercial phases.
- Directed supplier quality and manufacturing maturity plans, including PFMEA/DFMEA alignment, qualification builds, and phase review completions.
- Oversaw quality design transfer activities to manufacturing and served as quality reviewer for SOPs, TMVs, and EQs in accordance with Synchron standards.
- Conducted supplier audits and drove continuous improvement practices aligned with internal frameworks.
Engineering Program Manager
Medtronic
Minneapolis, MN
11.2019 - 05.2022
- Led global operations and supply chain for new product introduction (NPI) project core teams.
- Provided leadership to cross-functional teams from Manufacturing Operations, Supply Chain Planning, Category Management, Sourcing, and Supplier Quality.
- Championed operations voice on NPI teams, overseeing all operational activities in product development.
- Drove operations program schedules, scopes, materials management, and resource allocation.
- Ensured quality policy/system was effectively planned, executed, and maintained.
- Documented operations aspects of quality systems, design history files, and regulatory submissions accurately.
Principal Manufacturing Engineer
Medtronic
Minneapolis, MN
12.2018 - 11.2019
- Responsible for evaluation, analysis, and implementation of projects driving cost reduction of manufacturing processes that provide implantable components to finished devices.
- Responsible for leading own cross-functional process improvement projects and business-wide improvement initiatives.
- Identified cost reduction opportunities and performed assessment based on impact and effort for prioritization.
- Lead teams and collaborated with multiple levels and cross-functional areas for effective project execution.
Project Manufacturing Engineering Lead
Medtronic
Juncos, PR
05.2016 - 12.2018
- Led full lifecycle of development and transfer projects as the primary point of contact, managing scope, timelines, budgets, and resources.
- Defined project objectives and work plans; collaborated cross-functionally with Design, Implementation, and end-users to deliver tailored solutions.
- Created and executed detailed project schedules to ensure on-time delivery.
- Solved complex technical challenges with innovative, goal-aligned solutions.
- Provided analytical and technical guidance to project teams, proactively addressing risks and escalating issues when needed.
Supplier Quality Engineer
Medtronic
Juncos, PR
09.2013 - 04.2016
- Ensured delivery of high-quality parts, materials, and services from suppliers to meet production standards.
- Assessed and dispositioned suspect raw materials for production use.
- Monitored supplier components throughout the manufacturing cycle, resolving quality issues in real time.
- Conducted supplier audits to ensure compliance, drive standardization, and promote continuous improvement.
- Acted as liaison between manufacturing operations and suppliers, translating quality issues into actionable feedback.
Process Development Engineer
Amgen
Juncos, PR
03.2010 - 09.2013
- Supported commercial fermentation, cell culture, and purification operations in a multi-product manufacturing environment.
- Led data collection and analysis to support tech transfers, production optimization, and non-conformance investigations.
- Monitored process performance and applied engineering principles to improve manufacturing outcomes.
- Authored and updated cGMP-compliant manufacturing procedures and documentation.
Process Engineer
Eli Lilly and Company / Lilly del Caribe, Inc.
Carolina, PR
01.2008 - 12.2008
- Process engineer in the Fermentation Department.
- Responsibilities:
- Focused on operation and maintenance of manufacturing process, as well as troubleshooting. This included performing Periodic Quality Evaluations to assess validation state of systems, P&ID walk-downs and SOP revisions.
- Monitored process/equipment modifications and upgrades
- Collected and interpreted data to improve process cycle time
Education
Bachelor of Science - Chemical Engineering
University of Puerto Rico, Mayaguez Campus
Mayaguez, Puerto Rico12.2009
Skills
- Project management
- Quality assurance
- Supplier auditing
- New product introduction
- Cross-functional collaboration
- Problem-solving skills
- Resourceful and analytical
Certification
- Professional Engineering License, Chemical Engineering Puerto Rico Examining Board of Engineers and Land Surveyors Issued April 2013, Credential ID 24672
- Applied Project Management
- Certified Quality Engineer (CQE) ASQ, Credential ID 64238
- ISO 13485:2016 Lead Auditor
- Auditing Techniques for Clinical Research Professionals
- Design for Reliability & Manufacturing (DRM) Green Belt
- First-Time Quality (FTQ) Level 1 Coach
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Manager
Squeaky Services
09.2024 - 06.2025
Senior Program Manager
Synchron
05.2022 - 09.2024
Engineering Program Manager
Medtronic
11.2019 - 05.2022
Principal Manufacturing Engineer
Medtronic
12.2018 - 11.2019
Project Manufacturing Engineering Lead
Medtronic
05.2016 - 12.2018
Supplier Quality Engineer
Medtronic
09.2013 - 04.2016
Process Development Engineer
Amgen
03.2010 - 09.2013
Process Engineer
Eli Lilly and Company / Lilly del Caribe, Inc.
01.2008 - 12.2008
Bachelor of Science - Chemical Engineering
University of Puerto Rico, Mayaguez Campus
References
Available upon request
References
References available upon request.
Languages
Spanish - Native Speaker, English - Proficient
References
Available upon request
References
References available upon request.
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