Lissette M. Serrano-Lopez
Sr Program Manager
Winter Haven,FL
Summary
Accomplished program manager with extensive experience, driving successful new product introductions, and supplier quality improvements. Expert in project management and cross-functional collaboration, leading teams to achieve operational excellence. Proven track record in problem-solving and resourceful execution, enhancing manufacturing processes, and reducing costs.
Overview
15
15
years of professional experience
4
4
Certificates
Work History
Operations Manager
Squeaky Services
Cottage Grove, MN
09.2024 - 06.2025
- Led day-to-day commercial operations, ensuring efficient coordination of client communications, employee activities, and project workflows.
- Managed billing and payroll systems (QuickBooks, ADP), processed customer invoicing, monitored payments, and resolved financial discrepancies.
- Oversaw contract administration: drafted proposals and agreements, scheduled walkthroughs, tracked approvals, and ensured timely renewals.
- Implemented structured follow-up systems for clients and employees to maintain service quality and strengthen client relationships.
- Handled end-to-end client onboarding, issue resolution, and experience feedback loops, ensuring high satisfaction and retention.
- Maintained compliance by managing employee onboarding documents, time tracking, and leave approvals, while coordinating device and tech support.
- Ensured thorough recordkeeping across platforms—documenting project notes, client preferences, metrics, and internal communications.
- Tracked and reported operational KPIs to senior leadership; ensured alignment with company goals and performance standards.
- Supported continuous improvement by responding to internal process gaps and enforcing accountability through team coordination and clear protocols.
Senior Program Manager
Synchron
Brooklyn, NY
05.2022 - 09.2024
- Developed and maintained comprehensive Gantt charts to track supplier builds and key project milestones; ensured alignment with development and core team timelines.
- Managed supplier-related components of R&D dashboards, reporting weekly on supply chain risks, resource constraints, and technical issues.
- Led supplier readiness planning for DV builds, creating detailed documentation and timelines to ensure stakeholder alignment and timely execution.
- Owned supplier-related SOPs, approved supplier lists, and ensured compliance with quality requirements across DCT, DVT, validation, and commercial phases.
- Directed supplier quality and manufacturing maturity plans, including PFMEA/DFMEA alignment, qualification builds, and phase review completions.
- Oversaw quality design transfer activities to manufacturing and served as quality reviewer for SOPs, TMVs, and EQs in accordance with Synchron standards.
- Conducted supplier audits and drove continuous improvement practices aligned with internal frameworks.
Engineering Program Manager
Medtronic
Minneapolis, MN
11.2019 - 05.2022
- Led global operations and supply chain for new product introduction (NPI) project core teams.
- Provided leadership to cross-functional teams from Manufacturing Operations, Supply Chain Planning, Category Management, Sourcing, and Supplier Quality.
- Championed operations voice on NPI teams, overseeing all operational activities in product development.
- Drove operations program schedules, scopes, materials management, and resource allocation.
- Ensured quality policy/system was effectively planned, executed, and maintained.
- Documented operations aspects of quality systems, design history files, and regulatory submissions accurately.
Principal Manufacturing Engineer
Medtronic
Minneapolis, MN
12.2018 - 11.2019
- Responsible for evaluation, analysis, and implementation of projects driving cost reduction of manufacturing processes that provide implantable components to finished devices.
- Responsible for leading own cross-functional process improvement projects and business-wide improvement initiatives.
- Identified cost reduction opportunities and performed assessment based on impact and effort for prioritization.
- Lead teams and collaborated with multiple levels and cross-functional areas for effective project execution.
Project Manufacturing Engineering Lead
Medtronic
Juncos, PR
05.2016 - 12.2018
- Led full lifecycle of development and transfer projects as the primary point of contact, managing scope, timelines, budgets, and resources.
- Defined project objectives and work plans; collaborated cross-functionally with Design, Implementation, and end-users to deliver tailored solutions.
- Created and executed detailed project schedules to ensure on-time delivery.
- Solved complex technical challenges with innovative, goal-aligned solutions.
- Provided analytical and technical guidance to project teams, proactively addressing risks and escalating issues when needed.
Supplier Quality Engineer
Medtronic
Juncos, PR
09.2013 - 04.2016
- Ensured delivery of high-quality parts, materials, and services from suppliers to meet production standards.
- Assessed and dispositioned suspect raw materials for production use.
- Monitored supplier components throughout the manufacturing cycle, resolving quality issues in real time.
- Conducted supplier audits to ensure compliance, drive standardization, and promote continuous improvement.
- Acted as liaison between manufacturing operations and suppliers, translating quality issues into actionable feedback.
Process Development Engineer
Amgen
Juncos, PR
03.2010 - 09.2013
- Supported commercial fermentation, cell culture, and purification operations in a multi-product manufacturing environment.
- Led data collection and analysis to support tech transfers, production optimization, and non-conformance investigations.
- Monitored process performance and applied engineering principles to improve manufacturing outcomes.
- Authored and updated cGMP-compliant manufacturing procedures and documentation.
Process Engineer
Eli Lilly and Company / Lilly del Caribe, Inc.
Carolina, PR
01.2008 - 12.2008
- Process engineer in the Fermentation Department.
- Responsibilities:
- Focused on operation and maintenance of manufacturing process, as well as troubleshooting. This included performing Periodic Quality Evaluations to assess validation state of systems, P&ID walk-downs and SOP revisions.
- Monitored process/equipment modifications and upgrades
- Collected and interpreted data to improve process cycle time
Education
Bachelor of Science - Chemical Engineering
University of Puerto Rico, Mayaguez Campus
Mayaguez, Puerto Rico12.2009
Skills
- Project management
- Quality assurance
- Supplier auditing
- New product introduction
- Cross-functional collaboration
- Problem-solving skills
- Resourceful and analytical
Certification
- Professional Engineering License, Chemical Engineering Puerto Rico Examining Board of Engineers and Land Surveyors Issued April 2013, Credential ID 24672
- Applied Project Management
- Certified Quality Engineer (CQE) ASQ, Credential ID 64238
- ISO 13485:2016 Lead Auditor
- Auditing Techniques for Clinical Research Professionals
- Design for Reliability & Manufacturing (DRM) Green Belt
- First-Time Quality (FTQ) Level 1 Coach
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Manager
Squeaky Services
09.2024 - 06.2025
Senior Program Manager
Synchron
05.2022 - 09.2024
Engineering Program Manager
Medtronic
11.2019 - 05.2022
Principal Manufacturing Engineer
Medtronic
12.2018 - 11.2019
Project Manufacturing Engineering Lead
Medtronic
05.2016 - 12.2018
Supplier Quality Engineer
Medtronic
09.2013 - 04.2016
Process Development Engineer
Amgen
03.2010 - 09.2013
Process Engineer
Eli Lilly and Company / Lilly del Caribe, Inc.
01.2008 - 12.2008
Bachelor of Science - Chemical Engineering
University of Puerto Rico, Mayaguez Campus
References
Available upon request
References
References available upon request.
Languages
Spanish - Native Speaker, English - Proficient
References
Available upon request
References
References available upon request.
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