Summary
Overview
Work History
Skills
Languages
Timeline
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Madeline Mendez

Denton,TX

Summary

Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Personal Assistant

Utah Family
04.2023 - Current
  • Improved household efficiency by implementing detailed schedules and routines for staff members.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.

Customer Support Specialist

Union Bank
04.2022 - 04.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Streamlined support processes for increased efficiency and reduced response times.
  • Troubleshoot via online website, assisting customers navigate.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Cash Logistics

Brinks Home Security
02.2022 - 04.2022
  • Process, verify, and reconcile inbound and outbound currency transactions
  • Complete data entry for all currency transactions
  • Count, verify, and report currency inventory daily
  • Guards liability and assets.
  • Enhanced cash processing efficiency by implementing streamlined procedures and updated technology.
  • Reduced errors in cash handling tasks by conducting thorough audits.

Personal Banker

Wells Fargo Bank
02.2010 - 06.2014
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Maintained position of trust and responsibility by keeping customer business confidential
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
  • Referred customers to appropriate bank personnel to meet financial needs.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Teller

Wells Fargo Bank
11.2009 - 03.2010
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Skills

  • Customer service, Communication skills, Leadership, Bilingual, Fast Learner
  • Problem Solving
  • Positive Attitude
  • Decision Making
  • Critical Thinking
  • Product Knowledge
  • Adaptability
  • Customer Response
  • Support
  • Payment Processing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Personal Assistant

Utah Family
04.2023 - Current

Customer Support Specialist

Union Bank
04.2022 - 04.2023

Cash Logistics

Brinks Home Security
02.2022 - 04.2022

Personal Banker

Wells Fargo Bank
02.2010 - 06.2014

Teller

Wells Fargo Bank
11.2009 - 03.2010

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Madeline Mendez