Summary
Overview
Work History
Education
Skills
Certification
Achievements
Timeline
Generic

Litiana Vuli

Auburn,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Port Of Seattle, SeaTac Airport
Seattle , WA
06.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Trained new emergency hire customer service representatives & volunteers regarding company operations, policies and services

Acting Lead Pathfinder

Port of Seattle, SeaTac Airport
Seattle, WA
05.2024 - 06.2024
  • Temporarily assigned as a lead pathfinder while the lead was on parental leave for 6 weeks.
  • Trained new emergency hire customer service representatives & volunteers on company policies, procedures, and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed daily assignment schedules weekly for Pathfinders & briefings.

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
Seattle , WA
05.2019 - 06.2019
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives

Sales Ambassador

Clear, SeaTac Airport
Seattle , WA
02.2019 - 04.2019
  • Provided exceptional customer service to drive satisfaction & sales
  • Trained and mentored new sales representatives.

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
Seattle , WA
06.2018 - 10.2018
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
Seattle , WA
07.2017 - 11.2017
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Lead Sales Ambassador

Clear, SeaTac Airport
Seattle , WA
06.2016 - 09.2017
  • Traveled to La Guardia airport to help train and develop new ambassadors for 2 weeks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows


Sales Associate

J.Crew
Tukwila, WA
11.2013 - 01.2016
  • Engaged with customers to build rapport and loyalty


Skincare Sales Consultant

The Body Shop, SeaTac Airport
Seattle , WA
07.2012 - 07.2013
  • Listened to customer needs and desires to identify and recommend optimal products


Visual Merchandiser Specialist

Forever XXI
Beachwood, OH
10.2011 - 01.2012
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal


Visual Merchandising Specialist

Forever XXI
Tukwila, WA
01.2008 - 10.2011
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal


Education

Some College -

Highline Community College
Des Moines

Diploma -

Federal Way High School
Federal Way, WA
06.2006

Skills

  • Collaboration
  • Customer Service
  • Self-Motivated
  • Team Building
  • Effective communicator
  • Multi-tasking
  • Training development
  • Strong organizational skills
  • Problem Solver
  • Active Learning
  • Team Development

Certification

  • Airports Council International, Business Leadership
  • Airports Council International, Terminal & Landside Operations
  • Airports Council International, Airport Commerical Management
  • Airports Council International, Airport Customer Experience Specialist
  • Airports Council International, Customer Service for Travelers with Disabilities
  • Airports Council International, Airport Accessibility
  • Airports Council International, Airport Customer Service Essentials

Achievements

Member of Phi Theta Kappa, Honor Society

Timeline

Acting Lead Pathfinder

Port of Seattle, SeaTac Airport
05.2024 - 06.2024

Customer Service Representative

Port Of Seattle, SeaTac Airport
06.2019 - Current

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
05.2019 - 06.2019

Sales Ambassador

Clear, SeaTac Airport
02.2019 - 04.2019

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
06.2018 - 10.2018

Emergency Hire Customer Service Representative

Port Of Seattle, SeaTac Airport
07.2017 - 11.2017

Lead Sales Ambassador

Clear, SeaTac Airport
06.2016 - 09.2017

Sales Associate

J.Crew
11.2013 - 01.2016

Skincare Sales Consultant

The Body Shop, SeaTac Airport
07.2012 - 07.2013

Visual Merchandiser Specialist

Forever XXI
10.2011 - 01.2012

Visual Merchandising Specialist

Forever XXI
01.2008 - 10.2011

Some College -

Highline Community College

Diploma -

Federal Way High School

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Litiana Vuli