Lita Olmos

• I was in charge of the panty station, training non- English speaking employees in the dishroom, and prep positions in order to maintain a smooth flow in the kitchen. Responsible for, plating and training all desserts, salad specials, set up, breakdowns. Ensuring that line cooks had all of the necessary dressings, organic pancakes, all smoothies, ensuring all guest completely pastries were prepared and available. Took responsibility for all deliveries and checking invoices for accuracy, ensuring all new organic produce was stored properly and all organic stock was rotated properly and used accordingly. Fully involved in closing procedures in addition to taking on many cleaning responsibilities and delegating responsibilities to prep and dish employees. Reported directly to 5 * Michelin Chef Amy Visco Schmicker.
• inventory storage.
• Trained and supervised volunteers, fostering a positive work environment and ensuring seamless pantry operations.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
• Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
• Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
• Enhanced security measures, ensuring safe environment for guests and staff.
• Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
• Fostered positive atmosphere, greeting guests warmly upon arrival.
• Streamlined reservation handling, significantly reducing wait times for guests.
• Facilitated loyalty program that incentivized repeat visits and positive reviews.
• Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
• Contributed to increase in repeat business by developing strong relationships with guests.
• Implemented guest feedback system to gather insights for service improvements.
• Handled emergency situations with composure, ensuring guest safety and minimal disruption.
• Managed check-in and check-out processes, ensuring smooth experience for guests.
• Conducted regular inventory checks of front desk supplies to prevent shortages.
• Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
• Provided recommendations to guests on local attractions and dining, enriching their stay.
• Maintained high level of professionalism and discretion when dealing with guests.
• Created welcoming and comfortable environment for guests.
• Handled customer complaints to satisfy and retain guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Greeted guests upon arrival by providing warm welcome.
• Responded to guest inquiries to maximize guest satisfaction.
• Managed check-in and check-out procedures for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Assisted with luggage handling, valet services and concierge services.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

All of the same duties and responsibilities as the Courtyard Marriott. This property shut down completely due to Covid-19