Lita Vartan
Sunrise,FL
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences. Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Adjuster
Gallagher Bassett
01.2020 - 06.2024
- Coordinate and follow up with medical appointments
- Request Medical Bills from Providers
- Contact clients to request provider information
- Request medical documentation to support Medical Bills
- Manage multiple tasks, establish priorities, complete tasks /assignments in a timely manner and complies with process requirements
- Provided excellent customer services to injured workers, providers and my co-workers
- Perform claims handling functions including but to limited to data entry, account payable, ordering various time sensitive reports, preparing and filing state forms
- Interact with clients and outside vendors
Administrative Assistant
Gallagher Bassett
01.2017 - 12.2019
- Coordinate and follow up with medical appointments
- Request Medical Bills from Providers
- Contact clients to request provider information
- Request medical documentation to support Medical Bills
- Manage multiple tasks, establish priorities, complete tasks /assignments in a timely manner and complies with process requirements
- Provided excellent customer services to injured workers, providers and my co-workers
- Perform claims handling functions including but to limited to data entry, account payable, ordering various time sensitive reports, preparing and filing state forms
- Interact with clients and outside vendors
Bilingual Sales Representative
L & V Aviation Parts, Inc
02.2003 - 12.2016
- Formulated, prepared and issued bills, process invoices, purchase Orders, vendor payments using Quantum Software
- Manage inventory, assisting customers with product knowledge
- Searching aircraft parts around the world using Online marketplace ILSMart and Partsbase
- Experience in providing services for various types of aircraft such as Cessna, Piper, Beechcraft, Citation, Dromader and more
- Experience in providing overseas customers with the proper certifications by the FAA to ensure they meet safety and quality standards, such as 8130-3 Forms or 8130 tags, PMA and TSO
- Experience selling parts in overhauled condition
- Making sure the aircraft parts are shipped with the proper documentation
Administrative Assistant/Bilingual Customer Service
TAX Services, INC.
01.2007 - 12.2013
- Performed basic bookkeeping, expense reporting and accounts payable functions
- Front desk responsibilities including greeting customers, answering questions and helping them to feel comfortable
- Drafted and revised standard letters and memos
- Managed and updated company databases
- Performed administrative/clerical work: created spreadsheets using Excel, copying, scanning various documents to the system to ensure backup
- Answering phone calls to inquiries regarding orders, invoices, shipping
- Customer Service /Front Desk responsibilities, answered phones and greeted visitors
- Assistant to the human resource manager
- Filing and maintaining files
Education
License -
Florida Adjuster
01.2020
BA -
Criminal Justice
01.1998
Skills
- Verbal and Reading communication
- Bilingual
- Fluent in Spanish
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in Powerpoint
- Proficient in Quickbooks
- Proficient in Drake Software
- Proficient in Quantum CRM
- Customer Service
- Task Management
- Prioritization
- Timely Completion
- Process Compliance
- Claims investigation
- Critical thinking
- Quality control
- Active listening
- Decision-making
- Claims processing
- Advanced computer skills
- Sales background
- Customer service
- Data entry
- Workers' compensation claims
Languages
Spanish
Native or Bilingual
Timeline
Adjuster
Gallagher Bassett
01.2020 - 06.2024
Administrative Assistant
Gallagher Bassett
01.2017 - 12.2019
Administrative Assistant/Bilingual Customer Service
TAX Services, INC.
01.2007 - 12.2013
Bilingual Sales Representative
L & V Aviation Parts, Inc
02.2003 - 12.2016
BA -
Criminal Justice
License -
Florida Adjuster
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