Litda Sonephila

Incentive and large contract groups for Travel Agencies.

• Developed and maintained positive relations and coordinated with Travel Partners to properly handle requests and questions.
• Responding to Travel Partners requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Organized comprehensive event schedules, ensuring smooth coordination of onboard venues.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Answered inbound calls and communicated via email directly with Travel Partners on cruise itineraries, destinations, and onboard amenities.

Assist with taking inbound calls to effectively sell cruise packages, add-ons, and shore excursions, while tailoring options to individual guest needs.

Customer Service Rep taking inbound calls from Travel Partner, handled bookings, address concerns, and provide information regarding itineraries, onboard amenities, pricing, and overall cruise experience to potential and existing guests.

Provided assistance for passengers who were checking in, making reservations, rebook flights, and checked in baggage.