Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Liteesha D. Hawkins

Richmond,VA

Summary

Detailed- Oriented business professional with over 20 years of experience in customer service. Efficient in performing administrative and front desk tasks of large-scale offices. I am eager to bring proficiency and work ethic to your organization.

Qualified [Desired Position] with strong background in medical office administration and patient care coordination. Successfully managed patient schedules, facilitated smooth office operations, and provided excellent patient service. Demonstrated effective communication and problem-solving skills in fast-paced environment.

Overview

22
22
years of professional experience

Work History

Medical Assistant/Receptionist

Virginia Arrhythmia Consultants
11.2024 - Current


  • Answer and manage phone calls, schedule appointments directing inquiries to the appropriate personnel
  • Assist with office tasks, including photocopying, faxing, and ordering office supplies
  • Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
  • Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front Desk Coordinator

James Virginia Cardiology
03.2003 - 10.2024
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Trained all staff on front desk procedures and policies.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Checked patient insurance, demographic, and health history to keep information current.

Cardiac Stress Technician

Henrico Doctor’s
12.2018 - 06.2022
  • Preparing patients for procedures by explaining the process and positioning patients properly
  • Monitor patient's heart performance with ECG machine /MCOT/stress test
  • Collaborate with other medical staff members to care for patients effectively
  • Helped patients complete necessary medical forms and documentation.
  • Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.

Education

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
04-2026

Teacher Education - Education

Brightpoint
Chester, VA
06-2025

Skills

  • AREAS OF STRENGTH
  • Proficient in Microsoft Office
  • Healthcare industry
  • CPR certified
  • Staff leadership
  • Task prioritization
  • Clinical documentation
  • Electronic health records
  • Organization and time management
  • Verbal and written communication

ADDITIONAL INFORMATION

ACTIVITIES & HONORS, VCU Retired (2017), Leadership award at Henrico Doctors (2021), Team Player award at Henrico Doctors (2021), Time to Shine award at Bon Secours (2022)

Timeline

Medical Assistant/Receptionist

Virginia Arrhythmia Consultants
11.2024 - Current

Cardiac Stress Technician

Henrico Doctor’s
12.2018 - 06.2022

Front Desk Coordinator

James Virginia Cardiology
03.2003 - 10.2024

Bachelor of Science - Interdisciplinary Studies

Liberty University

Teacher Education - Education

Brightpoint

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Liteesha D. Hawkins