Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Litza Pratts

Chicago,IL

Summary

Customer Service Specialist with strong interpersonal and communication skills, bilingual fluency, and proven experience delivering high-quality service in retail, sales, and management environments. Passionate about client satisfaction, digital innovation, and professional growth.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

21
years of professional experience

Work History

Cricket Wireless

Customer Service Associate
01.2017

Job overview

  • Helped customers select merchandise based on needs.
  • Promoted sales in a friendly and engaging manner.
  • Resolved device issues and ensured great customer service.

Walgreens Pharmacy

Customer Service Associate
01.2017 - 01.2018

Job overview

  • Employee of the Month June 2018
  • Created welcoming positive customer experience at registers.
  • Achieved 100% customer satisfaction on surveys.
  • Merchandised products, managed inventory, and ordered stock.
  • Maintained store displays and signage to match company standards.

University Ana G. Mendez

Data Entry Assistant
10.2023 - 12.2024

Job overview

  • Scanned documents and saved in database to keep records of essential organizational information.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in various documents.
  • Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
  • Facilitated accurate reporting by regularly updating records within designated databases or software programs.

Unitex Inc.

Manager
01.2009 - 01.2016

Job overview

  • Generated accurate estimates and built trustworthy client relationships.
  • Created marketing presentations and streamlined logistics.
  • Monitored services for client satisfaction.
  • Mentored team using behavioral coaching techniques.
  • Presented sales reports to Regional Manager to strategize.

Lugura Corporation

Sales
01.2004 - 01.2008

Job overview

  • Managed inbound sales and client communication.
  • Developed scorecards for sales team performance.
  • Anticipated proposal needs and collaborated with writers.

Education

Ana G. Méndez University
Barceloneta, PR

Digital Graphic Design Certification
01.2025

University Overview

Institute of Banking and Commerce
Manatí, PR

Computer-Aided Design (CAD)

University Overview

Honor Roll Student

Technical and Vocational School
Manatí, PR

Arts Applications

University Overview

Honor Roll Student

Department of Economic Development of Puerto Rico

Digitize 5.0 – Am I AI? from The Revolution of Artificial Intelligence
10.2024

University Overview

Completed

Skills

  • Capable of producing top quality work
  • Communicate effectively orally and in writing
  • Good time management skills
  • Outstanding computer skills: MS Word, MS Excel, and MS PowerPoint
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Data Entry Assistant
University Ana G. Mendez
10.2023 - 12.2024
Customer Service Associate
Cricket Wireless
01.2017
Customer Service Associate
Walgreens Pharmacy
01.2017 - 01.2018
Manager
Unitex Inc.
01.2009 - 01.2016
Sales
Lugura Corporation
01.2004 - 01.2008
Institute of Banking and Commerce
Computer-Aided Design (CAD)
Technical and Vocational School
Arts Applications
Department of Economic Development of Puerto Rico
Digitize 5.0 – Am I AI? from The Revolution of Artificial Intelligence
Ana G. Méndez University
Digital Graphic Design Certification
Litza Pratts