Litzamarie Centeno
Orlando
Summary
Certified in 911, Teletype, and Dispatch with extensive supervisory experience as an ASL in Teletype, ensuring efficient task prioritization and execution. Transitioned to Teletype Supervisor in 2022, overseeing radio and 911 operations. APCO CTO certification since 2003 demonstrates my commitment to excellence. I've complemented by over 3,000 hours of training across multiple communication roles. Currently seeking to leverage strong procedural skills and expand expertise within Communications in a new role.
Overview
25
25
years of professional experience
Work History
Teletype Supervisor
Orange County Sheriffs Office
08.2022 - Current
- Oversee four squads and work with four Assistant Squad Leaders
- Ensure Communications employees adhere to FCIC and NCIC guidelines. Facilitate FCIC/NCIC testing for all Communications employees. Generate new users, check users' status, and sign employees up for any FDLE-related courses
- Administrative user for Florida Health Medical Marijuana, generating or deleting users
- Approve the time sheet for the staff
- Approve or deny time off for staff using Schedule Express
- Ensure proper staffing, and post overtime when necessary via Schedule Express
- Complete end-of-year statistics for FCIC entries, clears, cancels, and modifications from FLDE
- Running monthly stats using OnBase scanning program
Supervisor
Orange County Sheriff's Office
04.2022 - Current
- Monitor/Mentor my Assistant Squad Leader
- Approve/Deny time off requests using Schedule Express
- Approving Times sheets
- Responsible for day to day staffing, posting overtime and adjusting personnel for coverage
- Prioritizing day to day tasks
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Scheduling staff for training utilizing Schedule Express program
- Ensuring equipment is working correctly
- Address personnel issues, i.e tardy, etc
- Meets deadlines for trainings, emails, evaluations, creating schedules for personnel, etc
Dispatch
Orange County Sheriff's Office
01.2016 - Current
- Dispatch emergency and non-emergency calls to deputies
- Relay in progress crimes to other agencies via PSAP or Intercity
- Keep log of in-service units, conduct unit checks and keep track of the units location
- Broadcast emergency traffic when appropriate
- Knowledge of radio matrix for mutual aid resources, as well as in county and out of county events
Teletype
Orange County Sheriff's Office
01.2006 - Current
- Fully certified FCIC/NCIC
- Entered and clear missing, stolen items in state and nationwide in a timely manner
- Run wanted person/vehicle/article check
- Send hit confirmation requests and respond to hit confirmation requests
- Send administrative messages nationwide for bolo’s, local look out, etc
- Second party verified all entries and cancellations entered into the system
- Scanned all entries/clears/modifications and DCFHOT's on OnBase scanning program
911
Orange County Sheriff's Office
01.2001 - Current
- Answered incoming emergency and non-emergencies lines
- Obtained pertinent information to process calls for service, quickly and accurately without sacrificing officer or citizen safety
- Transfer calls to different sections of the agency when appropriate
Emergency Communications Operator
Winter Park Police and Fire
12.2004 - 07.2022
- Answer incoming emergency and non-emergency lines
- Trained on a completely different CAD system (Computer Aided Dispatch) and set of 10 codes and signals
- Dispatch emergency and non-emergency calls to officers in service
- Worked in Teletype, ran queries, entered and cleared missing persons, vehicles, tags and articles
Assistant Squad Leader
Orange County Sheriff's Office
01.2011 - 04.2022
- Supervise staff during shift
- Ran stats monthly and reported them to the Supervisor and Manager
- Monitor and document positive and negative findings
- Check staffing levels daily, post overtime when needed
- In Teletype 2nd party verification on all entries and clears
- Sending monthly updates to Supervisor and Manager on stats in Teletype
Education
Valencia Community College
01.2004
Academic Diploma -
Colonial High School
05-2000
Skills
- Quickly adjusting to change
- Critical thinking
- Skilled in conflict mediation
- Communication skills
- Team leadership
- Proficient in training delivery
Timeline
Teletype Supervisor
Orange County Sheriffs Office
08.2022 - Current
Supervisor
Orange County Sheriff's Office
04.2022 - Current
Dispatch
Orange County Sheriff's Office
01.2016 - Current
Assistant Squad Leader
Orange County Sheriff's Office
01.2011 - 04.2022
Teletype
Orange County Sheriff's Office
01.2006 - Current
Emergency Communications Operator
Winter Park Police and Fire
12.2004 - 07.2022
911
Orange County Sheriff's Office
01.2001 - Current
Academic Diploma -
Colonial High School
Valencia Community College
Personal Information
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