Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Williams

Management
Orlando,FL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Office Manager

Orlando Union Rescue Mission
02.2025 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Program Manager

NAMI
08.2011 - 02.2020
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed and maintained logistics workflows, procedures and reports.
  • Built teams to address project goals and objectives for multiple projects.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

Staff Manager

McDonald’s (Snowden Enterprises Limited)
06.2001 - 08.2015
  • Established measurable performance metrics for evaluating staff effectiveness, streamlining promotions, and resource allocation decisions.
  • Developed and implemented targeted marketing programs to reach desired applicant pools.
  • Implemented performance evaluations for continuous improvement, providing constructive feedback and tailored development plans.
  • Matched business customers with talented candidates ideal for short- and long-term positions.
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Streamlined department operations for optimal efficiency with the introduction of new management software.

Education

Associate of Arts - Marketing

University of Detroit Mercy
Detroit, MI
05.2001 -

Skills

    Customer service

    Administrative support

    Office management

    Data entry

    Organizational skills

    Staff management

    Workforce management

    Operations management

    Scheduling and calendar management

    Project management

    Human resources

    Policy development

    Compliance monitoring

Certification

Certified Mental Health Peer Specialist

Timeline

Office Manager

Orlando Union Rescue Mission
02.2025 - Current

Certified Mental Health Peer Specialist

08-2013

Program Manager

NAMI
08.2011 - 02.2020

Staff Manager

McDonald’s (Snowden Enterprises Limited)
06.2001 - 08.2015

Associate of Arts - Marketing

University of Detroit Mercy
05.2001 -

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