Litzy Loza
Austin ,Texas
Summary
Dynamic hospitality professional with extensive experience at Kerbey Lane Cafe, excelling in beverage preparation and team leadership. Proven ability to enhance customer satisfaction through effective upselling and problem-solving. Bilingual in Spanish and English, adept at creating a welcoming atmosphere while maintaining high standards of cleanliness and safety while making the guests happy so they come back.
Overview
6
6
years of professional experience
Work History
Barista
Kerbey Lane Cafe
06.2020 - Current
- Collaborated with team members to streamline workflow during peak hours, improving overall service efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared high-quality coffee beverages following standardized recipes and customer preferences.
- Implemented feedback from customers to improve menu offerings and enhance guest satisfaction experience.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Bartender
Kerbey Lane Cafe
Austin
06.2020 - Current
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety regulations.
- Crafted and served diverse beverage selections, ensuring high-quality customer experiences.
- Maintained clean and organized bar area, adhering to health and safety standards.
- Developed creative cocktail recipes that enhanced seasonal menus and increased customer interest.
- Fostered strong relationships with regular customers, enhancing loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Kerbey Lane Cafe
Austin, TX
06.2020 - Current
- Enhanced sales performance through strategic upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions efficiently.
- Recommended menu items based on customer preferences, enhancing overall satisfaction and repeat business.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain guest loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Del Valle High School
Del Valle, TX2021
Skills
Time management
Attention to detail
Problem-solving
Cleanliness
Team leadership
Adaptive and creative
Order taking
Espresso machine operation
Safe food handling
Beverage preparation
Safe food handling practices
Menu memorization
Espresso preparation
Up-selling
FLUENT IN Spanish and English
Ordering procedures
Table bussing
Table setting
Multitasking
Timeline
Barista
Kerbey Lane Cafe
06.2020 - Current
Bartender
Kerbey Lane Cafe
06.2020 - Current
Server
Kerbey Lane Cafe
06.2020 - Current
High School Diploma -
Del Valle High School