Summary
Overview
Work History
Education
Skills
Timeline
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Litzy Pena

Roma,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

2
2
years of professional experience

Work History

Sales Associate

Marshalls
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Pizza Hut
05.2022 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Student Tutor

Veterans Memorial Elementry
05.2023 - 06.2023
  • Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
  • Used various instructional techniques to help students learn new or difficult concepts.
  • Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
  • Developed specific time management initiatives to help student develop study skills and efficiency.

Education

High School Diploma -

Roma High School
Roma, TX
05.2023

Skills

  • Exceptional Customer Service
  • Teamwork and Collaboration
  • Merchandising Knowledge
  • Excellent People Skills
  • Customer Service
  • Complex Problem-Solving
  • Cleaning Techniques
  • Listening Skills
  • Multi-Tasking Strength
  • Time Management

Timeline

Sales Associate

Marshalls
11.2023 - Current

Student Tutor

Veterans Memorial Elementry
05.2023 - 06.2023

Server

Pizza Hut
05.2022 - 10.2023

High School Diploma -

Roma High School

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Litzy Pena