Litzy Santiago Arana
Hilton Head Island,SC
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Server
Fishcamp on Broad Creek
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Hostess Manager
Fishcamp on Broad Creek
11.2018 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Psychology
University of South Carolina - Beaufort
Okatie, SC12.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Coaching and Mentoring
- Employee Supervision
- Reservation Management
- Collaboration and Teamwork
- Investigating Complaints
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about balancing physical health with mental and emotional wellness
- Advocacy Campaigns
Timeline
Server
Fishcamp on Broad Creek
11.2021 - Current
Hostess Manager
Fishcamp on Broad Creek
11.2018 - Current
Bachelor of Arts - Psychology
University of South Carolina - Beaufort
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