Open To Work
Liudmila Borges Fernandez
Healthcare Administrator and Evaluator
Wesley Chapel,FL
Work Preference
Summary
Bilingual healthcare professional with a DDS in Pediatric Dentistry from Mexico City, and an MHA with specialization in Evaluation from Ana G. Mendez University, in Tampa, Florida. Over 10 years of experience in clinical support, healthcare operations, patient coordination, and administrative leadership across dental and healthcare settings in the U..S. and Mexico. Skilled in quality improvement, program evaluation, compliance support, KPI tracking, healthcare workflow optimization, and patient experience management.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Lead Dental Assistant and Patient Care Coordinator
A Caring Dentist
Wesley Chapel, Florida
11.2021 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered excellent patient experiences and direct care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for every procedure daily.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Typed patient data into computer system using Dentrix/Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Taught patients and families to use at-home medical equipment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered incoming calls, scheduled appointments and filed medical records.
- Explained treatment procedures and instructed patients on home care guidelines.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Organized patient records and database to facilitate information storage and retrieval.
Lead Dental Assistant and Patient Care Coordinator
Coast Dental
Largo, FL
02.2018 - 12.2019
- Typed patient data into computer system using Dentrix/Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Took dental images following strict patient protection rules, applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Delivered excellent patient experiences and direct care.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Taught patients and families to use at-home medical equipment.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Clinical Operations and Dental Support Specialist
Pure Dental
Las Vegas, NV
05.2017 - 10.2017
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
Lead Dental Assistant & Patient Care Coordinator
Gentle Dental
Las Vegas, NV
12.2016 - 05.2017
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Typed patient data into computer system using Dentrix/Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided excellent customer service to patients and medical staff.
- Taught patients and families to use at-home medical equipment.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lead Dental Assistant & Clinical Operations Suppor
Abbey Dental
Las Vegas, NV
04.2015 - 12.2016
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Typed patient data into computer system using Dentrix, Eaglesoft and other dental/medical software while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Typed patient data into computer system using Dentrix, Eagle soft and other dental/medical software, while following privacy laws and maintaining high-level accuracy.
- Took dental images following strict patient protection rules, applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Pediatric Dentist Specialist
Self
Mexico City, Mexico
01.2006 - 07.2014
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Supported patient comfort with calm demeanor and individualized pain management.
- Communicated one-on-one with patients and families during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Reviewed patient health history and performed checkups to assess current issues.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Alleviated infections with debriding and surgical procedures.
- Completed consultations with patients for treatment plan.
- Assessed patient needs and developed treatment plans for restorative work.
- Defined and enforced dental office policies and procedures.
- Administered care in emergency situations to treat tooth injuries.
- Provided preventive care and guidance to promote good dental hygiene.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Directed staff handling patients' cleanings and support work for more advanced procedures.
- Filled cavities using composite and amalgam materials.
- Removed old fillings and replaced with more modern, tooth-colored alternatives.
- Assessed patients' oral health for concerns such as infection pockets and gingivitis.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Examined X-rays to detect abnormalities or abnormalities in oral cavity.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Performed root canal therapy to save teeth from extraction.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Recorded treatment information in patient charts.
- Treated periodontal disease through scaling and root planning.
- Took impressions for retainers and appliances.
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Consulted with other dental professionals to deliver best patient care.
- Developed and implemented treatment plans for patients based on diagnosis.
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Education
DDS - Dental School
Universidad Latinoamericana Del Valle
Mexico City 08.2000 - 06.2004
Major in Pediatric Dentistry - Dental School
Universidad Latinoamericana Del Valle
Mexico City 08.2004 - 01.2006
MHA - Healthcare Services
Ana G Mendez University
Tampa, FL 01.2023 - 12.2025
Skills
- Special needs care
- Insurance claims
- Patient schedule management
- Restorative procedures
- Case management
- Patient assessments
- Dental radiography
- Strong manual dexterity
- Medical records management
- Scheduling appointments
- Patient charting
- Disinfecting rooms and equipment
- Preventative care
- Oral surgery
- Fluoride treatments
- Infection control proficiency
- Prophylaxis
- Radiography
- Medical office administration
- Exam room setups
- Periodontal treatment
- Patient relations
- Endodontic procedures
- Diagnostic imaging
- Insurance billing
- Team collaboration
- Chronic disease management
- Dental office administration
- Dental appliance fabrication
- Dental impression specialist
- Electronic charting
- Records management
- Instrument preparation
- Nitrous oxide administration
- Patient intake procedures
- Insurance coordination
- Four-handed procedures
- Patient counseling
- Patient education and counseling
- Restorative dentistry
- Appointment scheduling
- Equipment sterilization
- Local anesthetic proficiency
- Dentrix proficiency
- Patient management
- Treatment delivery
- Indirect patient care
- Sterilization techniques
- Sealant application
- Periodontics
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Languages
Spanish
Native/ Bilingual
Italian
Full Professional
English
Full Professional
Affiliations
- Member, American Dental Association (ADA)
- Member, Mexican Pediatric Dentistry Association
- Member, American Dental Assistants Association (ADAA)
- Volunteer, Free Dental Clinic, Florida Department of Health, Pinellas County
- Graduate Member, Ana G Mendez University Alumni Network
- Bilingual Healthcare Community Outreach Volunteer
Timeline
MHA - Healthcare Services
Ana G Mendez University
01.2023 - 12.2025
Lead Dental Assistant and Patient Care Coordinator
A Caring Dentist
11.2021 - 01.2023
Lead Dental Assistant and Patient Care Coordinator
Coast Dental
02.2018 - 12.2019
Clinical Operations and Dental Support Specialist
Pure Dental
05.2017 - 10.2017
Lead Dental Assistant & Patient Care Coordinator
Gentle Dental
12.2016 - 05.2017
Lead Dental Assistant & Clinical Operations Suppor
Abbey Dental
04.2015 - 12.2016
Pediatric Dentist Specialist
Self
01.2006 - 07.2014
Major in Pediatric Dentistry - Dental School
Universidad Latinoamericana Del Valle
08.2004 - 01.2006
DDS - Dental School
Universidad Latinoamericana Del Valle
08.2000 - 06.2004