Liudmila Diaz Figueroa
Englewood,NJ
Summary
Talented Production Planner with 13 years of experience in providing supply chain management and process oversight to accomplish production goals. Accomplished in coordinating production schedules, monitoring inventory and managing resources to deliver product on time. Successful in assessing operations to develop solutions for streamlining processes and improving efficiency.
Overview
16
16
years of professional experience
Work History
Production Planner
Jordache Enterprises Inc.
01.2011 - Current
- Planned and established production schedules and optimized control levels for diversified manufacturing operations in over 26 seasons.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Presented updated order and production status reports to sales staff and management.
Customer Service Supervisor
Ch News
04.2008 - 12.2010
- Coached employees through day-to-day work and complex problems.
- Responded to over 50 customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Bachelor of Arts - Foreign Languages And Literatures
Universidad De La Habana
19 De Mayo No 14 Y Ayestaran06.1996
High School Diploma -
Camilo Cienfuegos
Habana Cuba09.1988
Skills
- Production and Processing
- Data Analysis
- Training and Coaching
- Team Collaborations
- Inventory Maintenance
- Supply Chain Distribution
- Production Scheduling
- Preparing Reports
- Resource Allocation
- Decision-making
- Analytical thinking
- Cost reduction
- Workflow optimization
- Adaptability
- Capacity planning
- Problem-solving
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Planner
Jordache Enterprises Inc.
01.2011 - Current
Customer Service Supervisor
Ch News
04.2008 - 12.2010
Bachelor of Arts - Foreign Languages And Literatures
Universidad De La Habana
High School Diploma -
Camilo Cienfuegos
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