Liudmyla Hrymaliuk
West Springfield,MA
Summary
At Hello Clean, as a Customer Service Manager, I spearheaded initiatives that significantly reduced customer complaints by fostering teamwork and implementing strategic solutions. My expertise in Microsoft Office and exceptional problem-solving skills enhanced client satisfaction and loyalty, demonstrating a strong commitment to achieving and surpassing service goals.
Overview
15
15
years of professional experience
Work History
Accountant
Richka Village Council
05.2009 - 09.2015
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Customer Service Manager
Hello Clean
04.2023 - 05.2024
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Master Degree - Economy of Entrepreneurship
Chernivtsi Trade And Economic Institute
Chernivtsi Ukraine06.2009
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Professional Working
Timeline
Customer Service Manager
Hello Clean
04.2023 - 05.2024
Accountant
Richka Village Council
05.2009 - 09.2015
Master Degree - Economy of Entrepreneurship
Chernivtsi Trade And Economic Institute