LIVAEL TAVERAS
System Administrator
Haverhill,MA
Summary
With 12 years of experience as a friendly Help Desk Technician, adept at quickly and effectively resolving customers' technical issues. Dedication to exceeding client expectations by ensuring satisfactory resolutions for every submitted ticket. Excels at maintaining positive communications and fostering a supportive environment even in stressful situations. Leverages deep technical knowledge and amiable personal interactions to deliver superlative technical responses. Expertise extends to operations and repairs, making highly knowledgeable in this field. Enthusiastic and reliable professional passionate about helping operations run smoothly by providing top-notch support.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Apple Help Desk Support Technician
LoomisSayles
Boston, MA
06.2019 - 06.2024
- Apple/Microsoft Technical support
- Instructed Users in navigating company equipment for Video Conferencing
- Assisted in training and development of employees and Company Users
- Help customers in repairing/ replacing Mobile devices
- Phone support for software and Hardware related troubleshooting
- Deploy Applications to company devices via Mobile Device Management system to over 1,500 users.
Mac Genius, Apple Repair Tech, Sales Associate,
Apple Inc
Salem, NH
02.2014 - 06.2019
- Assisted with training and development of peers.
- Helped customers in repairing/ replacing devices.
- Engaged with Customers to build rapport and loyalty that used their devices for business such as doctors/Lawyers/Salesmen etc.
- Adjusted machine settings to maximize performance and equipment longevity.
- Informed customers of new products, in store services and assisted customers in purchase of their new tech.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations In timely manor.
Sales Consultant
BestBuy
Salem, NH
10.2013 - 02.2014
- Maintained thorough knowledge base of latest upcoming and current technologies.
- Performed daily cash count and managed deposits.
- Arranged customer paperwork and safely storing sensitive customer information.
- Provided sales and customer service assistance to 100s of daily walk-in traffic.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Kept inventory and made sure shelves were stocked with merchandise.
Education
High School Diploma -
Greater Lawrence Vocational Technical School
Andover 09.2004 - 05.2008
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Northern Essex Community College
Haverhill, MA 09.2008 - 05.2014
Some College (No Degree) - Information Technology
Middlesex Community College
Lowell Ma 06.2014 - 05.2018
Timeline
Apple Help Desk Support Technician
LoomisSayles
06.2019 - 06.2024
Some College (No Degree) - Information Technology
Middlesex Community College
06.2014 - 05.2018
Mac Genius, Apple Repair Tech, Sales Associate,
Apple Inc
02.2014 - 06.2019
Sales Consultant
BestBuy
10.2013 - 02.2014
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Northern Essex Community College
09.2008 - 05.2014
High School Diploma -
Greater Lawrence Vocational Technical School
09.2004 - 05.2008
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