LiVan Mangrum
Summary
Results-driven and professional individual excelling at providing customers with tailored solutions to meet specific needs. Known for establishing strong relationships with customers and consistently delivering high-quality service. Agile with excellent communication and customer service skills, ensuring seamless interactions and satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald’s
Richmond, VA
08.2024 - Current
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Insurance Agent - Remote
Teleperformance USA
Richmond, VA
11.2023 - 08.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
Valet
The Richmond Marriott
09.2023 - 12.2023
- Collect customer and vehicle information, explain valet policies, and examine vehicles.
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Customer Service Representative
Pilot Flying J
06.2022 - 06.2023
- Issue returns and refunds.
- Assist with the selection of merchandise based on customer needs,
- Ensure all inventory and floor merchandise stay accurate and up to date.
- Process transactions
- Incorporate customer feedback on processes, quality and service.
Debt Collector - Remote
Bill Gosling Outsourcing
10.2021 - 03.2022
- Inbound and Outbound calls regarding members accounts,
- Execute payments and negotiations. Including arrangements.
- Investigate accounts, inform member and notate accordingly
- Utilize and navigate 3 PII systems efficiently.
- Collaborate with other agents when necessary in order to fulfill member requests.
Sorter
UPS
08.2020 - 02.2021
- Remove packages from trucks, sort by category, and allocate to appropriate departments.
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Inspected items for damage or defects before sorting as part of quality control process.
Education
Associates Degree - Paralegal Studies
Bryant And Stratton College
BuffaloCosmetology Certificate - Cosmetology I & II
Chesterfield Career And Technical Center
High School Diploma -
Thomas Dale High School
Skills
- Rapid Adaptivity
- High Achiever
- Effective Cross Functional Communicator
- Integrity and Leadership
- Upselling
- Problem Solving
- Attention to Detail
- Professionalism and Ethics
- Time Management
- Customer Service & Follow-Up
Activities Awards
- Personal Lines and Health Insurance License
- Honor Roll
- All County Chorus
- Step Team
- Virginia Cosmetology Certificate
- Top 3 collector at Bill Gosling Outsourcing
Timeline
Shift Manager
McDonald’s
08.2024 - Current
Insurance Agent - Remote
Teleperformance USA
11.2023 - 08.2024
Valet
The Richmond Marriott
09.2023 - 12.2023
Customer Service Representative
Pilot Flying J
06.2022 - 06.2023
Debt Collector - Remote
Bill Gosling Outsourcing
10.2021 - 03.2022
Sorter
UPS
08.2020 - 02.2021
Associates Degree - Paralegal Studies
Bryant And Stratton College
Cosmetology Certificate - Cosmetology I & II
Chesterfield Career And Technical Center
High School Diploma -
Thomas Dale High School